Iman Ashi-Sulaiman
Jonesboro,GA
Summary
Seasoned Customer Service Supervisor with unmatched customer service record and successful strategic development. Develops strong working relationships with teams to boost performance and meet objectives.
Overview
1
1
year of professional experience
Work History
Customer Service Supervisor
Publix
08.2022 - Current
- Coached employees through day-to-day work and complex problems.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Researched and corrected customer concerns to promote company loyalty.
- Created, prepared, and delivered reports to various departments.
- Led regular customer service meetings to review progress identify challenges and provide feedback.
- Identified customer service trends to provide recommendations for process and procedural improvements.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Monitored front areas so that questions could be promptly addressed.
Education
Bachelor of Business Administration - Business
Atlanta Metropolitan State College
Atlanta, GA05.2027
Skills
- Maintaining Clean Work Areas
- Account Management
- Customer Service
- Interdepartmental Collaboration
- Political Knowledge
- Workflow Schedules
- Contact Management Systems
- Corrective Actions
- Shrinkage Prevention
- Customer Relationship Management
- Special Assignments
- Quality Assurance
Languages
English
Native or Bilingual
Yoruba
Native or Bilingual
Timeline
Customer Service Supervisor
Publix
08.2022 - Current
Bachelor of Business Administration - Business
Atlanta Metropolitan State College
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