Iman Edwards
Clermont,FL
Summary
Customer-oriented sales professional with 8+ years of experience building relationships, cultivating partnerships and growing profit channels. Strategic-thinking leader with expertise in expanding network connections, persuasively introducing products, territory development and revealing customer needs to deliver solutions. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
Work History
Beauty Advisor
Ulta
Winter Garden, FL
09.2023 - Current
- Provided excellent customer service by responding promptly to inquiries from clients via phone or email.
- Updated customer records in database software program accurately.
- Built and deepened productive and positive customer relationships with high-quality service and focus on gaining loyalty.
- Stayed up-to-date on current and emerging trends to increase professional value and meet diverse client needs.
- Backed up reception desk by answering phones, scheduling appointments and processing payments.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Developed connections to offer guests best-in-class experience with skincare, makeup and fragrance.
- Provided customers with product advice and recommendations based on their individual needs.
- Performed sales activities such as cashiering, stocking shelves, inventory management and customer service.
Student Support Coordinator
ILA-Intellectual Leaders Achieving
Orlando, FL
08.2017 - Current
- Collaborated with teachers, administrators, parents and guardians, and other stakeholders to ensure students received the necessary resources for success.
- Conducted individualized assessments of students' strengths and weaknesses in order to create effective intervention plans.
- Monitored students' progress through data collection and analysis of standardized tests scores, grades, attendance records.
- Organized extracurricular events such as field trips and guest speakers to foster student engagement and growth.
- Collaborated with financial aid, education and career services departments to achieve student enrollment targets.
Professional Makeup Artist
Lovely Faces Artistry
Orlando, FL
10.2016 - Current
- Consulted with clients to determine desired looks and styles for makeup applications.
- Provided makeup services for special occasions such as weddings, proms, photo shoots, or other events.
- Maintained cleanliness of work areas before and after each customer service appointment.
- Kept up-to-date with current trends in the beauty industry through research and attending workshops and classes.
- Developed relationships with key personnel in the beauty industry such as photographers, stylists.
- Monitored inventory levels of supplies needed for daily operations.
- Handled appointment booking, canceling and rescheduling.
- Trained and mentored new makeup artists.
- Responded to customer inquiries by phone, email and in person.
Education
Facial Specialty - Licensed Esthetician
Lively Technical College
Tallahassee, FL05.2023
Bachelor of Arts - Sociology
Florida Agricultural And Mechanical University
Tallahassee, FL08.2019
High School Diploma -
Lake Minneola High School
Minneola, FL05.2013
Skills
- Customer Service
- Service Consultations
- Payment Processing
- Organization and Multitasking
- Relationship Building and Management
- Flexibility and Adaptability
- Retail Experience
- Sales Expertise
- Critical Thinking
- Data Entry
- Inbound and Outbound Calling
- Appointment Scheduling
- Documentation and Reporting
Timeline
Beauty Advisor
Ulta
09.2023 - Current
Student Support Coordinator
ILA-Intellectual Leaders Achieving
08.2017 - Current
Professional Makeup Artist
Lovely Faces Artistry
10.2016 - Current
Facial Specialty - Licensed Esthetician
Lively Technical College
Bachelor of Arts - Sociology
Florida Agricultural And Mechanical University
High School Diploma -
Lake Minneola High School
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