Iman Elijahjuan
North Las Vegas,NV
Summary
Customer Success Professional with 13+ years of client relationship management and account management experience, including 6 years in leadership roles. Proven track record of driving client satisfaction (95%+ ratings), managing enterprise-level accounts, and implementing strategic process improvements that increase operational efficiency by 25%+. Expertise in multi-stakeholder relationship building, cross-functional collaboration, and proactive risk mitigation to ensure client retention and growth.
Overview
4
4
years of professional experience
Work History
Enterprise Account Manager / Operations Supervisor
Preferred Medical
Las Vegas, NV
02.2023 - Current
- Account Management: Managed relationships with 50+ enterprise healthcare clients, serving as primary point of contact for supply chain operations and ensuring 98% on-time fulfillment rates
- Strategic Partnership: Led cross-functional collaboration with internal teams to address complex client needs and drive resolution of operational challenges
- Process Optimization: Implemented strategic workflows and training programs that enhanced team performance and client satisfaction metrics
- Risk Management: Proactively identified operational risks and developed mitigation strategies to ensure seamless service delivery across client portfolio
- Compliance Leadership: Ensured OSHA/HIPAA compliance standards, demonstrating ability to navigate complex regulatory requirements for enterprise clients
- Executive Communication: Composed strategic correspondence, reports, and presentations for C-level stakeholders and management teams
Client Success Manager
Heaven Can Wait Animal Society
Las Vegas, NV
05.2021 - 07.2022
- Portfolio Management: Managed 200+ daily client relationships, achieving 95% customer satisfaction rating through proactive service delivery
- Performance Analytics: Monitored client engagement metrics and implemented data-driven optimizations that reduced wait times by 25%
- Process Improvement: Identified and executed strategic operational improvements that increased office efficiency and reduced processing errors by 40%
- Team Leadership: Led and trained front desk personnel on client service protocols, developing team competency and maintaining professional service standards
- Revenue Operations: Oversaw daily financial operations including payment processing and reconciliation, maintaining 99.8% accuracy rate
- Stakeholder Management: Coordinated service delivery for diverse client base, ensuring alignment with organizational goals and client expectations
Education
Communication
Victor Valley College
Victorville, CASkills
- Multi-Stakeholder Relationship Building
- Strategic Client Onboarding & Success Planning
- Cross-Functional Team Collaboration
- Process Optimization & Performance Analytics
- Risk Assessment & Mitigation Strategies
- Executive-Level Communication & Presentations
- CRM and Database Management
- Milestone Tracking
- Customer Success Metrics & KPI Management
- Compliance Management & Documentation
- Financial Operations & Revenue Tracking
Accomplishments
- Progressive Leadership Recognition – Heaven Can Wait Animal Society
Earned performance-based raises every 6 months over a 4-year span due to consistent leadership, initiative, and commitment to the organization’s mission.
Add a New Section
- Key Achievements:
- Maintained 95%+ client satisfaction across 200+ daily interactions
- Achieved 98% on-time delivery rate through strategic account management
- Reduced client processing times by 25% through operational improvements
- Led team training initiatives that decreased errors by 40%
- Managed financial operations with 99.8% accuracy rate
Timeline
Enterprise Account Manager / Operations Supervisor
Preferred Medical
02.2023 - Current
Client Success Manager
Heaven Can Wait Animal Society
05.2021 - 07.2022
Communication
Victor Valley College
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