Iman Lintag
San Jose,CA
Summary
Trust & Safety Specialist with 6+ years of experience reviewing high-volume cases across Google Play and Tesla. Proven track record of resolving urgent escalations, investigating abuse patterns, enforcing platform policies, restoring compliant apps and accounts, improving workflows, & training global teams in fast-paced, high-impact environments. Consistently met productivity and quality goals while using sound judgment on high-risk or sensitive cases. Comfortable working cross-functionally and identifying process gaps that reduce risk and improve operations.
Overview
9
9
years of professional experience
Work History
Data Collection Operations, Optimus
Tesla
Palo Alto, CA
02.2025 - Current
- Reviewed daily robot performance data to identify system issues and flag inconsistencies, ensuring optimal operational functionality.
- Troubleshot hardware and software issues to maintain reliable data collection, contributing to uninterrupted data flow and accuracy.
- Documented software malfunctions and hardware incidents through detailed reporting, facilitating timely resolution and preventing future occurrences.
- Support QA testing to validate performance before deployment.
- Run firmware updates and system checks using Linux-based tools.
Trust & Safety - Urgent Appeals Subject Matter Expert
Accenture Flex (Google Play Team)
San Jose, CA
04.2018 - 12.2024
- Managed high-priority escalations on app content, permissions, and policy compliance, mitigating PR, legal, and platform integrity risks.
- Partnered with policy, legal, and engineering teams to resolve complex cases and restore compliant apps and developer accounts.
- Guided developers through the appeals process, improving policy understanding and increasing successful app reinstatement.
- Acted as a key escalation point for sensitive cases, helping developers regain Play Store access after policy violations.
- Delivered weekly escalation insights that informed policy updates and operational strategies.
- Reviewed AI-generated content using Gemini to ensure compliance with platform policies.
- Collaborated with internal teams to improve AI decision accuracy and align enforcement with evolving Trust & Safety standards.
Software Engineering Intern
Home Savi
Santa Barbara, CA
01.2017 - 06.2017
- Developed Python-based address scraper to process 10,000+ records through third-party APIs, enhancing data collection efficiency.
- Supported front-end updates to enhance website functionality, contributing to improved user experience.
- Updated internal knowledge base with new content using Ruby on Rails, improving resource accessibility for team members.
- Worked with management to support feature updates and testing.
Education
B.A. - Global Studies & Technology Management
University of California
Santa BarbaraSanta Barbara
Skills
- Data Analysis
- Risk Assessment
- Quality Assurance
- Performance Reporting
- Time Management
- System Troubleshooting
- HTML, CSS, Python
- Analytical Problem Solving
- Cross-Functional Collaboration
- Stakeholder Liaison
- Effective Communication
- Critical Thinking
- Time Management
- Adaptability
- Policy Compliance
- Adaptability
Timeline
Data Collection Operations, Optimus
Tesla
02.2025 - Current
Trust & Safety - Urgent Appeals Subject Matter Expert
Accenture Flex (Google Play Team)
04.2018 - 12.2024
Software Engineering Intern
Home Savi
01.2017 - 06.2017
B.A. - Global Studies & Technology Management
University of California