KEVIN MICHAEL H. SUBIJANO
Fremont,CA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
2
2
Certifications
9
9
years of professional experience
Work History
Optimus - Data Operations Support II
Tesla
Palo Alto, California
08.2026 - Current
- Worked with operators from different backgrounds to meet goals and resolve hardware or software issues.
- Helped fellow operators with guidance to support collaborative work environment.
- Trained & Conducted several new hire operators at same time and built process that helped each operator learn presented information.
- Provided feedback on new hires to support performance and growth.
- Used technical skills built over time to navigate company software and tools.
- Partnered with training coordinators to match new hire operator every other week.
- Supported teleoperation during live demos and performed under pressure as a teleoperation support specialist.
- Applied prior analytic experience and attention to detail to develop and support new hire operators.
Optimus - Data Collection Operator
Tesla
02.2025 - Current
- Achieved successful project outcomes by maintaining accurate documentation, and meeting strict deadlines.
- Optimized workflow and increased productivity by introducing different, useful resources for project management.
- Presented technical findings to stakeholders, ensuring a clear understanding of project status and goals.
- Wear a motion capture suit and virtual reality headset while performing designated movements and actions based on project requirements.
- Start/stop recording devices, and perform minor equipment and software debugging.
- Provide feedback on the performance of the equipment.
- Analyze and report on the data collected during the shift.
- Upload data collected, and write daily reports detailing observations and issues.
- Ensure assigned equipment is in proper and safe working condition, and is safely transported to various collection sites.
- Communicate with leadership when issues arise that need to be addressed in a timely manner.
- Frequent use of Tesla, Jira, Microsoft Teams, and Microsoft Outlook.
Certified Massage Therapist
Milpitas Spine Center/Massage Envy
04.2023 - Current
- Streamlined appointment scheduling processes through effective time management strategies that maximized bookings per day without compromising quality of care.
- Collaborated effectively with front desk staff to ensure smooth transitions between appointments and optimal client flow throughout the day.
- Boosted customer retention rates by consistently delivering high-quality treatments that met or exceeded expectations.
- Increased repeat clientele by maintaining strong communication skills and building rapport with clients.
- Enhanced client satisfaction by providing personalized massage treatments based on individual needs and preferences.
- Provided exceptional customer service while addressing client concerns or special requests throughout the entire treatment process.
- Answered phones, booked appointments, greeted clients, handled payments, and created client service tickets.
- Communicated with clients to discuss medical history, lifestyle and massage treatment goals.
- Educated clients on benefits of massage therapy and importance of self-care.
Platform Experience Associate
Accenture LLP
07.2021 - 01.2023
- Analyzed data logs for a top social media platform.
- Providing constant feedback to the client to improve UI/UX to the tools that are used on a daily basis by analysts.
- Analysis on information (audience, competitive, past performance) and interpretation of information to determine what content to create for what purpose based on the business strategy and priorities.
- Use proprietary tools to identify trends and data.
- Communicate with QA to verify integrity of labeling certain audits.
- Collaborated with internal teams to maintain quality labeling according to the clients standards.
- Identify improvement areas for vendor performance and work closely with clients and vendor leadership to prepare solutions
- Led shadowing sessions to coach a total of 20 analysts about policies.
- Adhered to social distancing protocols and wore mask or face shield.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Assess and track content across multiple sources and channels.
- Producing examples for each major content type
- Executed and maintained a high quality while working on multiple adhocs.
Content Review Analyst Contractor
Collabera, Inc
11.2017 - 07.2021
- Responsible for moderating content by using the tools provided by the client
- Use MS Excel to review and identify personal progress by the client
- Analyze contents in the database using tools provided by the client
- Collaborated with team members to achieve target results.
- Participated in team-building activities to enhance working relationships.
- Carried out day-to-day duties accurately and efficiently.
- Proofread, edited and evaluated final copy to verify content aligned with established guidelines.
Skills
- Data analysis
- Document management
- Teleoperation support
- Technical troubleshooting
- Process optimization
- Project management
- Attention to detail
- Effective training
- Verbal communication
- Reporting skills
- Team collaboration
Certification
Foundations of Project Management - Coursera Learner
Timeline
Optimus - Data Operations Support II
Tesla
08.2026 - Current
Optimus - Data Collection Operator
Tesla
02.2025 - Current
Certified Massage Therapist
Milpitas Spine Center/Massage Envy
04.2023 - Current
Platform Experience Associate
Accenture LLP
07.2021 - 01.2023
Content Review Analyst Contractor
Collabera, Inc
11.2017 - 07.2021