Jibin Zachariah

• Adapted quickly to advanced motion capture and VR protocols while ensuring high data quality.

• Coordinated real-time process updates and compliance using SharePoint for Data Collection.

• Identified issues and managed resolution through Jira tickets to ensure collection hours are met.

• Led process remigrations to the Philippines (2020) and Kolkata (2019), overseeing training and stakeholder coordination to achieve seamless transitions with minimal disruption.

• Directed automation projects, authored Process Design Documents (PDD), and delivered training to facilitate successful adoption.

• Managed 25-member team and conducted daily senior stakeholder meetings to address bottlenecks and implement process improvements.

• Exceeded performance targets by implementing process enhancements and resolving issues efficiently.

Facilitated training sessions to mentor staff on best practices in secured lending.

• • Coordinated six-week international process migration to Australia (2014), ensuring remote team training and maintaining operational continuity.