Iman Little
Brooklyn,NY
Summary
An Energetic,outing,customer oriented, safety and solution based individual eager to begin an complex level position where my customer service knowledge and experience can contribute to the successful day to day operations of the company.
Overview
7
7
years of professional experience
Work History
Residential Aide
Hogar Inc
Queens, NY
12.2024 - Current
- Developed positive rapport with residents by demonstrating genuine empathy, respect, and understanding; created a welcoming atmosphere that encouraged open communication.
- Acted as a liaison between residents, families, and staff members to ensure open lines of communication regarding important updates or concerns about resident wellbeing.
Direct Support Professional
Lifespre
Brooklyn, NY
01.2023 - Current
- Direct Support Professionals work with individuals with mental or developmental disabilities by assisting with personal care tasks, including assistance with basic personal hygiene and grooming, feeding, and ambulation, medical monitoring, and health care related tasks. Also helping them become more independent with certain task safely.
Customer Service Representative
Custom Insurance Adjusters
Peachtree Corners, GA
06.2022 - 03.2023
- Manage customers inquiries, resolves service problems, documents customers requests, and finalizes policy adjustments. As well as assist insurance agents and sales representatives in resolving customer complaints. most importantly making sure all our customers needs were fulfilled at the end of the day.
Package Handler
FedEx
Norcross, GA
08.2021 - 01.2022
- Responsible for completing all warehouse duties in a safely and timely matter including the physical loading, unloading and/or sorting of packages varying in different sizes and weights by hand, including lifting, pushing, pulling, carrying, scanning, placing packages.
Technical Support
Computer Generated Solutions, Inc.
Peachtree Corners, GA
11.2018 - 06.2021
- Troubleshoot, research, isolate and resolve customers system problems using internal knowledge base and tools.– Recognize customer's problems that should be escalated to the next level for resolution following established protocols– Apply understanding and knowledge of information systems products and services to assist customers on technical matters– Performs other duties and tasks as assigned by the team leads and handle all other miscellaneous administrative work.
Registry Call Center Associate
Emory Healthcare
Atlanta, GA
12.2019 - 05.2020
- Takes calls from patients and/or patient families for menu requests and utilizes room service diet software to process order. Proactively guides the patient or patient family member in a positive manner through the ordering process making suggestions, as needed.– Processes new diet orders, transfers and discharges; menu orders for patients who cannot place orders by phone or who have a preselected menu order.– Identifies and calls patients who have not ordered their meal and either facilitates the meal order or documents the reason for meal refusal. Identifies patient food preferences and enters them into room service software– Redirects calls if unable to handle a question. Communicates and discusses special needs with other departments such as nursing– Performs other duties and tasks as assigned by the Team Lead and handle all other miscellaneous administrative work
Team Lead
Comer Bakery Cafe
Peachtree Corners, GA
01.2018 - 11.2018
- Providing customer service and involved in training new team members.
- Opening and closing café safely while setting up all necessary products for the day
- Restocking inventory
- Assisting throughout the store both front and back of the house to make sure the day runs smoothly.
- As well as managing money, keeping weekly logs of waste, and keeping track of sales and ensuring quality of the products.
Education
High School - undefined
William E. Grady
Brooklyn, NY06.2013
Skills
- Customer service
- Time management
- Food service
- Restaurant experience
- Computer literacy
- Microsoft word
- Communication skills
- Leadership
- Guest services
- Microsoft excel
- English
- Patient care
Timeline
Residential Aide
Hogar Inc
12.2024 - Current
Direct Support Professional
Lifespre
01.2023 - Current
Customer Service Representative
Custom Insurance Adjusters
06.2022 - 03.2023
Package Handler
FedEx
08.2021 - 01.2022
Registry Call Center Associate
Emory Healthcare
12.2019 - 05.2020
Technical Support
Computer Generated Solutions, Inc.
11.2018 - 06.2021
Team Lead
Comer Bakery Cafe
01.2018 - 11.2018
High School - undefined
William E. Grady