Iman Mohamed
South Saint Paul,MN
Summary
Empathetic Lead Case Manager with a proven track record of enhancing productivity and efficiency in case handling. Specialized in client assessments, resource coordination, and precise documentation to achieve superior client outcomes. Strong communication and problem-solving abilities support effective case management strategies, with a dedication to advancing best practices in client advocacy.
Overview
9
9
years of professional experience
Work History
Lead Case Manager
Hekima Cultural & Consulting Service
S, MN
08.2023 - Current
- Provided crisis intervention support for clients in emergency situations.
- Managed caseloads effectively, ensuring timely documentation and reporting.
- Conducted weekly meetings with Case Managers to review cases and discuss any issues or concerns.
- Developed and maintained relationships with community resources and service providers.
- Advocated on behalf of clients to secure necessary services and support.
- Supervised, trained and evaluated Case Managers in the delivery of services to clients.
- Assisted Case Managers with problem solving difficult cases or developing individualized service plans.
Administrative Assistant
THE KEY
San Diego, CA
03.2022 - 06.2023
- Handled incoming and outgoing correspondence, including mail, email, and faxes
- Work as a liaison between residents and employees and promote healthy relationships within the senior home healthcare community
- Create a pleasant client experience by responding to service inquiries and communicating the accomplishment of assigned caregiver tasks
- Assist in the monitoring of inventory and the ordering and restocking of supplies
Patient Care Manager
Windward Life Care
San Diego, CA
01.2022 - 05.2023
- Trained new employees effectively to ensure that they were able to perform their job tasks
- Employed effective communication techniques to communicate between caregivers and patients
- Responsible for maintaining a safe workplace for patients and ensuring they received proper treatments and procedures
- Interacting with insurance companies
- Developing individualized care plans
- Allocating budgets, creating schedules, and evaluating staff performance
Program Administrator
Arizona Mentors Network
Chandler, AZ
11.2018 - 12.2021
- Coordinated the care of 10 residents in a home health care setting
- Facilitate interactions with residents, staff, and family members
- Manage budgeted staff hours to provide effective and efficient service delivery to in home residents
- Provide administrative assistance on the development of community involvement, household budgeting, exercise, nutrition and vocational support
Front Desk Receptionist
Noran Neurological Clinic
Lake Elmo, MN
02.2017 - 10.2019
- Interact with patients by checking them in and out of facility
- Maintain clinic organization and cleanliness
- Create New Patient packages, schedule appointments, and respond to emails
- Ensure that patient information is correctly recorded in the EHR system
- Verify patients insurance via phone or website, and collect any necessary copays for services
Youth Mentor/Counselor
Camp Fire Minnesota
Bloomington, MN
04.2016 - 11.2017
- Plan and lead group activities for youth clubs (ages 5-12 years old) and teen clubs (6th grade and up) in schools and housing complexes
- Foster a positive group dynamic with a small group of children
- Prepare and implement a behavior management plan for clubs
- Track and report daily attendance, administer and submit youth evaluations, complete and submit meeting plans, submit youth stories, etc
- Participate in field trips and special events as needed
- Perform family outreach and communicate with parents through newsletters, flyers, phone calls, etc
- Attend monthly trainings
Education
Healthcare Administration - BSHA
Arizona State University
Tempe, AZ05.2022
High school or equivalent -
Bay Port High School
Green Bay, WI06.2010
Skills
- HIPAA knowledge
- MS Office Technology
- Quality improvement competency
- Data Analysis Skills
- Service delivery
- Case documentation
- Compliance monitoring
- Performance tracking
- Case management
- Referral coordination
Timeline
Lead Case Manager
Hekima Cultural & Consulting Service
08.2023 - Current
Administrative Assistant
THE KEY
03.2022 - 06.2023
Patient Care Manager
Windward Life Care
01.2022 - 05.2023
Program Administrator
Arizona Mentors Network
11.2018 - 12.2021
Front Desk Receptionist
Noran Neurological Clinic
02.2017 - 10.2019
Youth Mentor/Counselor
Camp Fire Minnesota
04.2016 - 11.2017
Healthcare Administration - BSHA
Arizona State University
High school or equivalent -
Bay Port High School
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