Felicia Warren
Philadelphia,PA
Summary
Over 7 years of Administrative Assistant experience. Two years of Management experience. In charge of SEO for all website projects for 4 years. 16 years of Extensive Web design experience. Experience with content management for 16 years. Over 7 years of training experience in person and online. Experience of providing technical support and troubleshooting for 20+ years. Strong background in delivering customer service via phone as well as in person for over 12 years. Consistency with performing data entry for more than 10 years. Possess excellent written and oral communication skills. Can type 73+ words per minute.
Overview
16
16
years of professional experience
Work History
Lead Learning Instructor
Hekima Pamoja – Hekima Shule
Philadelphia
09.2022 - 08.2023
- Assist teaching grades k-5 on core classes, give daily/weekly reviews, grade class work.
Rideshare driver
Uber / Lyft
Philadelphia
04.2016 - 03.2020
- Accept ride requests via rideshare app, pick up and drop off riders at designated locations, provide professional car service.
Administrator Coordinator
The University of Pennsylvania – Student Registrar Office (AppleOne)
Philadelphia
10.2018 - 12.2018
- Provide support for classroom scheduling, process transcript requests, prepare letters, maintain confidentiality of student records.
Scheduling Assistant
The University of Pennsylvania - Wharton Computing and Instructional Technology (AppleOne)
Philadelphia
07.2017 - 12.2017
- Process official requests, oversee ticketing system, respond to calls, maintain updates to the website, identify billable events.
Technical Support Agent (WAH)
Asurion Services, LLC
Philadelphia
10.2015 - 07.2016
- Provide technical support for DirecTV, troubleshoot equipment and internet connection problems, promote new services.
Virtual Assistant (WAH)
Cybertary - Charlotte
Philadelphia
12.2010 - 03.2015
- Schedule appointments, contact businesses, send confirmation emails, troubleshoot client issues, perform data entry.
Customer Support/Lead Web designer/Trainer
MediMedia, Animal Health
Yardley
08.2009 - 07.2010
- Provide technical support, manage website department, train employees, create graphics, implement SEO.
Key Account Representative
Living Naturally, LLC.
Philadelphia
06.2007 - 05.2009
- Provide technical support, maintain program progress, train customers, design websites, implement SEO.
Education
B.S.B.A. - Business Administration / Social Media Marketing
Strayer University
Philadelphia, PAA.A.S. - Computer and Information Science in Information Technology/ Networking
ECPI, College of Technology
Virginia Beach, VASkills
- Windows 11
- Windows 10
- Windows 8
- Microsoft Word
- Microsoft Excel
- MS Office 365
- 2013/2010/2007
- Typing
- Outlook
- Search Engine Optimization (SEO)
- ECommerce-Social Media Marketing
- Web Development-Social Media
- Web Design Word Press – Wix -1&1
- Search Engine Marketing (SEM)
- SRS
- Sales Force
- Netportal
- Admin Portal
- Content Management
- WebEx
- Natural Market Watch
- Paintnet
- Adobe Photoshop/Illustrator/Dreamweaver/Bridge
- Flash
- HTML5
- DHTML
- XHTML
- CSS
- JavaScript
- Google Analytics
- Remote Desktop Connection
- Rescue by LogMeIn
Timeline
Lead Learning Instructor
Hekima Pamoja – Hekima Shule
09.2022 - 08.2023
Administrator Coordinator
The University of Pennsylvania – Student Registrar Office (AppleOne)
10.2018 - 12.2018
Scheduling Assistant
The University of Pennsylvania - Wharton Computing and Instructional Technology (AppleOne)
07.2017 - 12.2017
Rideshare driver
Uber / Lyft
04.2016 - 03.2020
Technical Support Agent (WAH)
Asurion Services, LLC
10.2015 - 07.2016
Virtual Assistant (WAH)
Cybertary - Charlotte
12.2010 - 03.2015
Customer Support/Lead Web designer/Trainer
MediMedia, Animal Health
08.2009 - 07.2010
Key Account Representative
Living Naturally, LLC.
06.2007 - 05.2009
B.S.B.A. - Business Administration / Social Media Marketing
Strayer University
A.A.S. - Computer and Information Science in Information Technology/ Networking
ECPI, College of Technology
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