IMAN SEGDA
New York,NY
Summary
Marketing student with a strong foundation in customer service and effective communication. Demonstrates teamwork through community engagement and a commitment to creating positive environments, particularly in retail and brand-focused settings.
Overview
6
6
years of professional experience
Work History
Desk Assistant
Drexel University — Federal Work-Study
Philadelphia, PA
02.2026 - Current
- Welcomed and assisted students, guests, and visitors at front desk, ensuring friendly, professional customer service.
- Answer questions and provide information to students and visitors, helping create a positive and welcoming environment.
- Managed guest sign-ins and sign-outs, maintaining accurate front-desk procedures to enhance operational efficiency.
- Checked out supplies and equipment to students, facilitating residence hall access and supporting student needs.
Babysitter
Multi-Families & Friends
New York, NY
08.2020 - 07.2025
- Ensured children's safety and well-being while providing responsible, attentive childcare for multiple families.
- Facilitated educational and creative activities that supported children's learning and development.
- Coordinated meal preparation, bedtime routines, and light housekeeping to create a nurturing environment.
- Communicated effectively with parents to provide updates on children's activities and behavior.
Community Service Volunteer
Harlem Children's Zone, Promise Academy II
New York, NY
06.2021 - 08.2024
- Distributed food, clothing, and essential supplies to individuals and families in need, directly impacting their well-being.
- Coordinated donation drives, fundraising events, and community outreach programs to enhance community support.
- Collaborated with a team to implement community improvement projects, fostering local engagement and development.
- Provided mentorship and support for younger students and community members.
Employee
L.A. Sweets
New York, NY
06.2023 - 08.2023
- Delivered exceptional customer service by accurately taking orders and efficiently handling transactions, enhancing customer satisfaction.
- Supported food preparation, baking, and decorating pastries, ensuring high-quality standards under professional supervision.
- Ensured cleanliness and organization of bakery workspace, contributing to a safe and efficient working environment.
- Acquired knowledge of business operations, including inventory management and teamwork.
Education
B.S. - Marketing
Drexel University — LeBow College of Business
Philadelphia, PA06-2029
High School Graduate -
Harlem Children's Zone, Promise Academy II
New York, NY06-2025
Skills
- Front desk management
- Customer Service
- Organization
- Time Management
- Teamwork & Collaboration
- Communication
- Problem Solving
- Adaptability
- Conflict Resolution
Timeline
Desk Assistant
Drexel University — Federal Work-Study
02.2026 - Current
Employee
L.A. Sweets
06.2023 - 08.2023
Community Service Volunteer
Harlem Children's Zone, Promise Academy II
06.2021 - 08.2024
Babysitter
Multi-Families & Friends
08.2020 - 07.2025
B.S. - Marketing
Drexel University — LeBow College of Business
High School Graduate -
Harlem Children's Zone, Promise Academy II