Iman Taylor
Dallas
Summary
Self-motivated individual and recent graduate of a Property and Casualty Insurance training program who is eager to begin a new and lasting career in the insurance industry. Also a reliable Technician with undeniable troubleshooting, customer service, and analytics abilities coupled with several years of experience. Punctual and friendly individual possessing excellent mannerisms.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Braid Technician
Self Employed Services
Dallas
07.2016 - Current
- Schedule customer appointments.
- Consult with clients over requested services
- Negotiate pricing
- Provide neat and efficient work in a timely manner
- Great customer service
Housekeeper
Extended Stay America
Dallas
01.2023 - 05.2025
- Cleaned and maintained guest rooms to ensure a comfortable environment.
- Managed laundry operations, including sorting, washing, and folding linens.
- Inspected rooms for cleanliness and restocked supplies as needed.
- Changed bed linens, replaced towels, and restocked supplies as needed.
- Vacuumed, swept, mopped, and dusted rooms and public spaces.
- Reported maintenance issues and safety concerns to supervisors promptly.
- Followed health, safety, and sanitation procedures to ensure a safe environment.
- Managed time efficiently to complete assigned rooms and tasks on schedule.
- Provided courteous and professional service to guests, residents, or clients.
Package Handler
FedEx
Dallas
01.2022 - 04.2023
- Efficiently transported packages using cherrypickers, ensuring timely and accurate delivery within busy distribution center.
- Handled packages weighing up to 75lbs, maintaining average of 99% on-time delivery rate.
- Trained new employees on safe handling practices and operational procedures, contributing to 20% reduction in workplace incidents.
- Loaded trucks in a timely manner.
- Unloaded trucks in a timely manner.
Customer Service Representative
Axxion
Dallas
07.2020 - 09.2021
- Assisted clients by listening to voicemails and documenting the calls into a database and responding to their needs.
- Followed scripts to guide them through the processes.
- Assisted them in filing the necessary paperwork.
- Scanned and documented the client data into our system.
Server
Christian Care Nursing Home
Garland
08.2019 - 12.2020
- Served an average of 100 patrons daily
- Recommended menu items to enhance dining experience.
- Satisfies residents by keeping drinks topped and anticipating needs.
- Satisfy residents by keeping drinks topped and anticipating needs.
- Educated guests on daily specials and menu offerings to assist in meal selection.
- Maintained cleanliness of work area to ensure a hygienic environment for patrons.
Team Member
AMC Theatres
Mesquite
08.2017 - 12.2018
- Monitored operations to maintain high standards for sound and image projection quality.
- Processed customer transactions for movie tickets at the box office.
- Acquired knowledge of pass-restricted movies, feature start and end times, movie ratings, and content-related inquiries.
- Conducted cleaning and re-stocking duties to ensure readiness for new guests during downtime.
Education
High School Diploma -
Lancaster High School
Lancaster, TX Skills
- Braid techniques
- Quality control processes
- Equipment maintenance
- Technical troubleshooting
- Problem-solving
- Attention to detail
- Verbal and written communication
- Self-motivated
Certification
- Property and Casualty Adjuster License
Timeline
Housekeeper
Extended Stay America
01.2023 - 05.2025
Package Handler
FedEx
01.2022 - 04.2023
Customer Service Representative
Axxion
07.2020 - 09.2021
Server
Christian Care Nursing Home
08.2019 - 12.2020
Team Member
AMC Theatres
08.2017 - 12.2018
Braid Technician
Self Employed Services
07.2016 - Current
High School Diploma -
Lancaster High School