Iman Taylor
Dallas,TX
Summary
Self-motivated individual and recent graduate of a Property and Casualty Insurance training program who is eager to begin a new and lasting career in the insurance industry. Also a reliablie Technician with undeniable troubleshooting, customer service, and analytics abilities coupled with several years of experience. Punctual and friendly individual possessing excellent mannerism.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Braid Technician
Self Employed Services
Dallas, TX
07.2016 - Current
- Schedule customer appointments.
- Consult with clients over requested services
- Negotiate pricing
- Provide neat and efficient work in a timely manner
- Great customer service
Picker Packer
Amazon
Dallas, TX
04.2023 - 08.2024
- Streamlined packaging process, increasing efficiency by 15% and meeting daily order fulfillment targets.
- Collaborated with inventory management team to maintain accurate stock levels, reducing discrepancies by 30%.
- Utilized various types of machinery and equipment, including forklifts and pallet jacks, to organize and transport goods.
Package Handler
FedEx
Dallas, TX
01.2022 - 04.2023
- Efficiently transported packages using cherrypickers, ensuring timely and accurate delivery within busy distribution center.
- Handled packages weighing up to 75lbs, maintaining average of 99% on-time delivery rate.
- Trained new employees on safe handling practices and operational procedures, contributing to 20% reduction in workplace incidents.
- Loaded trucks in a timely manner.
- Unloaded trucks in a timely manner.
Customer Service Representative
Axxion
Dallas, TX
07.2020 - 09.2021
- Assisted clients by listening to voicemails and documenting the calls into a database and responding to their needs.
- Followed scripts to guide them through the processes.
- Assisted them in filing the necessary paperwork.
- Scanned and documented the client data into our system.
Server
Christian Care Nursing Home
Garland, TX
08.2019 - 12.2020
- Served an average of 100 patrons daily
- Provided recommendations and overall exceptional service.
- Assisted residents in selecting meal options, including entrees and desserts and recommended alternative items for those with food allergies and gluten intolerances.
- Satisfies residents by keeping drinks topped and anticipating needs.
- Educated guests on daily specials and menu offerings such as appetizers, entrees, and desserts.
- Maintained a clean working environment.
Team Member
AMC Theatres
Mesquite, Texas
08.2017 - 12.2018
- Monitored operations to ensure that standards for sound and image projection quality are met.
- Sold movie tickets to customers.
- Learned pass-restricted movies, feature starting and ending times, movie ratings, and even questions about movie content.
- Performed cleaning and re-stocking duties in preparation for new quests when there are no customers around.
Education
High School Diploma -
Lancaster High School
Lancaster, TX 05-2019
Skills
- Graduate of Property and casualty insurance training program
- Machinery calibration
- Self motivated individual
- Problem-solving
- Verbal and written communication
- Eager and determined
- Fast learner
Certification
- Property and Casualty Adjuster License
Timeline
Picker Packer
Amazon
04.2023 - 08.2024
Package Handler
FedEx
01.2022 - 04.2023
Customer Service Representative
Axxion
07.2020 - 09.2021
Server
Christian Care Nursing Home
08.2019 - 12.2020
Team Member
AMC Theatres
08.2017 - 12.2018
Braid Technician
Self Employed Services
07.2016 - Current
High School Diploma -
Lancaster High School