Professional Summary
Overview
Work History
Education
Skills
Certification
Timeline

Imana Randle

Kohlnhofer Agency
Apple Valley,MN
Imana Randle
1
Certification
5
years of professional experience

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Work History

Licensed Insurance Agent

2 Years 5 Months
AB&B Insurance | 03.2024 - Current
  • Developed customized insurance policies tailored to clients' specific needs and circumstances.
  • Assisted clients in navigating the often complex claims process, ensuring they received fair and timely resolutions.
  • Built strong relationships with clients through consistent communication and excellent customer service.
  • Responded to customer calls swiftly to resolve issues and answer questions.

Licensed Insurance Agent

2 Years 5 Months
Kohlnhofer Agency | 03.2024 - Current
  • Collected premiums on or before effective date of coverage.
  • Upsold additional products and services after identifying customer needs and requirements.
  • Submitted insurance claims and resolved billing or claims issues.
  • Completed in-depth research to investigate claims and resolve problems.
  • Managed approximately 40 incoming calls, emails and faxes per day for customers.

Customer Service Representative

2 Years 3 Months
Transmedic | 11.2021 - 02.2024
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Managed over 70 calls daily, ensuring timely and effective resolutions to customer inquiries.
  • Demonstrated high energy and professionalism in interactions with clients and staff to foster positive relationships.
  • Greeted customers by name and maintained respectful attitudes to enhance customer experience.

Education

High School Diploma

Eastview High School | Apple Valley, MN | 07-2017

Skills

Client account management
Customer service
Relationship building
Customer account review
Billing inquiries

Certification

  • Licensed Property and Casualty Insurance Agent

Timeline

Licensed Insurance Agent

AB&B Insurance
03.2024 - CurrentRead More

Licensed Insurance Agent

Kohlnhofer Agency
03.2024 - CurrentRead More

Customer Service Representative

Transmedic
11.2021 - 02.2024Read More

Eastview High School

High School Diploma
Read More
Imana Randle