Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Imane Aalil

Queens,NY

Summary

In Today's economy there's no time to waste on workers who lack the unnecessary skills and motivation. I've got what it takes. I am friendly, highly energetic, outgoing, reliable and detail-oriented. I get ambitious to learn and master new concepts and skills. I am successful at managing multiple projects and consistently meeting deadlines under pressure. Computer literate with a rapidly increasing range of experience. Dedicated and focused looking to bring strong instincts to a workplace.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Call Center Specialist

Infinity Dermatology
09.2019 - 01.2022
  • Assisted customers by answering questions and responding to inquiries.
  • Managed more then 100 phone calls a day
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of treatmeant's and add ons and creating welcoming, positive experiences.
  • Promoted available products and services to customers during service, account management, and order calls.
  • Responded to customer requests for products, services, and company information.
  • Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.

Front Desk Receptionist

Harlem Aesthetic Dentistry
09.2018 - 02.2019
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Collected room deposits, fees, and payments.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.

Event Coordinator

Setai Spa Club
04.2014 - 11.2018
  • Coordinated schedules and timelines for events.
  • Managed event logistics and operations.
  • Brainstormed and implemented creative event concepts and themes.
  • Managed administrative logistics of events planning, event booking, and event promotions.
  • Consulted with customers to determine objectives and requirements for events.
  • Acquired contracts and agreements to finalize negotiations and obtain approval signatures.
  • Designed and implemented efforts to publicize events and promote sponsorships.
  • Communicated with catering, lighting and sound companies to obtain price quotes.
  • Utilized internal databases to prepare and distribute guest lists, electronic invitations and registration processes.

Education

Associate of Science -

Queens College of The City University of New York
Flushing, NY
06.2018

Skills

  • POS Systems and Ordering Platforms
  • Verbal and Written Communication
  • Credit Card Transaction Processing
  • Resolving Issues / Customer Support
  • Computer Savvy / Adapts to new software's easily
  • Calm and Professional Under Pressure
  • Great Telephone etiquette
  • Document and Records Management / Data gathering

Certification

Phlebotomist

EKG Technician

Certified Medical Assistant
Wooden Therapy Specialist


Languages

Arabic

Timeline

Call Center Specialist

Infinity Dermatology
09.2019 - 01.2022

Front Desk Receptionist

Harlem Aesthetic Dentistry
09.2018 - 02.2019

Event Coordinator

Setai Spa Club
04.2014 - 11.2018

Associate of Science -

Queens College of The City University of New York

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Imane Aalil