Imani Ageday
East Orange
Summary
Experienced [Job Title] bringing [Number] years of quality performance in customer support supervisory roles. Skilled in mentoring team members to deliver exceptional service and building team morale through effective communication and positive performance feedback. Accustomed to defusing customer dissatisfaction and managing competing priorities with superior results.
Overview
4
4
years of professional experience
Work History
Security Supervisor
Allied Universal Security Services
02.2022 - Current
- Recorded incident reports with detailed accounts of occurrences.
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Conducted regular patrols of facility to detect and deter security threats.
- Prepared and submitted reports to keep management informed of security activities and developments.
- Monitored alarm systems and CCTV footage to enable prompt attention and response.
- Supervised and evaluated security staff performance to determine compliance with safety regulations.
Supervisor
Home Depot
05.2020 - 01.2022
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
- Achieved results by working with staff to meet established targets.
- Maintained compliance with company policies, objectives, and communication goals.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Education
High School Diploma -
East Orange Campus High School
East Orange, NJ06.2019
Skills
- Investigative Procedures
- Security Team Management
- Report Analysis
- Security Screening
- CCTV Experience
- Skilled in Conflict Resolution
- Staffing and Scheduling
- Interviews and Interrogations
Timeline
Security Supervisor
Allied Universal Security Services
02.2022 - Current
Supervisor
Home Depot
05.2020 - 01.2022
High School Diploma -
East Orange Campus High School
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