Imani A. Jackson
Odenton,MD
Summary
Adept at driving growth and improving customer relations, my tenure at Greatness and Wealth Advertising Company honed my superior computer skills and expertise in customer service. Leveraging Microsoft Software and a knack for problem-solving, I've consistently enhanced service solutions, evidenced by a significant boost in customer satisfaction ratings.
Overview
11
11
years of professional experience
Work History
Customer Service Manager
Greatness and Wealth Advertising Company
Largo, MD
08.2019 - Current
- Delivered continuous training to associates to maximize performance and customer relations skills.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Evaluated and authenticated returns, exchanges and voids.
- Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
- Provide Top Tier Customer Service on all Calls and be calm and courteous
- Managed the development of a comprehensive knowledge base used by team members when responding to customers' queries.
Security Officer
United Security Forces
Woodbridge, VA
05.2018 - 06.2019
- Maintained high levels of alertness throughout shifts.
- Monitored CCTV systems to ensure safety and security of premises.
- Maintained calm composure during emergencies while communicating with local law enforcement and emergency response services.
- Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
- Wrote reports outlining thefts, unauthorized access violations or other unusual occurrences to help support later criminal or civil actions.
Phone Banker
Wells Fargo Bank
Charlotte, NC
10.2016 - 01.2018
- Prioritized and organized tasks to efficiently accomplish service goals.
- Maintained updated knowledge through continuing education and advanced training.
- Utilized various software and tools to streamline processes and optimize performance.
- Liaised between bank branches regarding best practices and operations.
- Navigated multiple computer systems and applications and utilized search tools to find customer information.
- Composed, typed and mailed statements and correspondence related to discrepancies and outstanding unpaid debts.
Sales Representative
Platinum Elite Marketing (KIRBY Vacuum)
Charlotte, NC
03.2016 - 12.2017
- Salesperson for Kirby Vacuum Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements
- Set up meetings with potential clients and listened to their wishes and concerns.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Coordinated with logistics teams to ensure timely delivery of products to customers.
- Drove sales of company products and services by meeting with customers using strategic and organized approach.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Lead Sales Consultant
Diamond Wireless (Verizon)
Hanover, MD
10.2014 - 03.2016
- Managed daily operations of the sales department including budgeting, forecasting, staffing decisions.
- Facilitated communication between customers and other departments within the company.
- Assisted in strategic planning and setup of merchandise displays to promote target products and attract customer traffic.
- Maintained updated knowledge through continuing education and advanced training.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Prioritized and organized tasks to efficiently accomplish service goals.
Multi Channel Sales Associate
Best Buy
Hanover, MD
10.2013 - 09.2014
- Performed daily store operations such as stocking shelves, setting up displays, and organizing merchandise.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
- Worked effectively in team environments to make the workplace more productive.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Assisted with customer requests and answered questions to improve satisfaction.
Education
Bachelors - Business Administration
American Inter Continental University
Schaumburg, IL06.2022
High School Diploma -
Meade Senior High School
Fort Meade, MD06.2013
Skills
- Microsoft Software
- Typing (50 wpm)
- Customer Service
- Social Media outlets
- Google software
- Superior computer skills
- Product and service solutions
- Customer relations
- Cash handling
Awardsandacknowledgments
- ProStart Certified
- Manager in Training
- Top Sales
- Customer Service
References
References available upon request.
Timeline
Customer Service Manager
Greatness and Wealth Advertising Company
08.2019 - Current
Security Officer
United Security Forces
05.2018 - 06.2019
Phone Banker
Wells Fargo Bank
10.2016 - 01.2018
Sales Representative
Platinum Elite Marketing (KIRBY Vacuum)
03.2016 - 12.2017
Lead Sales Consultant
Diamond Wireless (Verizon)
10.2014 - 03.2016
Multi Channel Sales Associate
Best Buy
10.2013 - 09.2014
Bachelors - Business Administration
American Inter Continental University
High School Diploma -
Meade Senior High School
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