Imani Arrington
A&K Appliance
Denver,CO
9
years of professional experience
Highly organized Administrative professional with over 8 years of experience in office administration, customer service, records management, appointment scheduling, invoicing and data entry. Experienced using Quickbooks for billing and invoicing, with a strong ability to manage multiple priorities wile delivering accurate, efficient administrative support and exceptional client service.
Work History
Administrative Office Assistant
3 Years 4 Months- Manage scheduling, ensuring timely appointments and efficient resource allocation.
- Interact with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Maintained inventory of office supplies and placed orders.
- Trained new administrative staff on company policies and procedures for onboarding efficiency.
- Managed invoicing and billing using Quickbooks, ensuing accurate invoice processing, payment tracking, and timely account updates.
Customer Service Associate
1 Year 8 Months- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special benefits available due to Pandemic and notify of dates available.
- Evaluated account and service histories to identify trends, using data to mitigate future issues.
Administrative Assistant
1 Year 3 Months- Handled client correspondence and tracked records to foster office efficiency.
- Maintained staff directory and company policy handbook for human resources department.
- Arranged rapid office equipment repair and maintenance with vendors.
- Organized weekly staff meetings and logged minutes for corporate records.
- Welcomed office visitors warmly and alerted staff to arrivals of scheduled appointments.
- Identified and recommended changes to existing processes to improve accuracy, efficiency and quality service.
- Performed general office duties, including answering multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Customer Service Representative
2 Years 1 Month- Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
- Communicated with vendors regarding back order availability, future inventory and special orders.
- Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.
- Educated customers on promotions to enhance sales.
- Responded to customer requests for products, services and company information.
Education
G.E.D - General Studies
Skills
Verbal communication
File organization
Scheduling appointments
Invoice processing
Customer and client relations
Office administration
Calendar management
Problem-solving
Timeline
Administrative Office Assistant
A&K Appliance
04.2023 - CurrentRead More
Customer Service Associate
Denver Human Services
07.2021 - 03.2023Read More
Administrative Assistant
Family Care South West
03.2020 - 06.2021Read More
Customer Service Representative
Denver Health RMPDC
01.2018 - 02.2020Read More
Emily Griffith Technical College
G.E.D from General Studies
Read More