Imani Carter
Detroit,MI
Summary
Proven Clinical Service Representative with a track record of enhancing patient care coordination and multitasking efficiency at Henry Ford Health. Skilled in phlebotomy and patient-focused care, adept at improving patient flow and maintaining HIPAA compliance. Demonstrated ability to increase productivity by streamlining inventory and records management processes.
Overview
1
1
year of professional experience
Work History
Clinical Service Representative
Henry Ford Health
04.2023 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Performed medical records management, including filing, organizing and scanning documents.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Met customer call guidelines for service levels, handle time and productivity.
Phlebotomy Intern
Medical Health Care Professionals
09.2023 - 10.2023
- Validated blood and specimen collection orders, alerting nurses, or physicians of discrepancies between order and nursing station logs.
- Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
- Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
- Organized daily work based on collection priority.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Assembled tourniquets, needles, and blood collection devices to prepare work trays.
- Used personal protective equipment correctly to protect coworkers and patients.
- Centrifuged blood samples as outlined in clinical protocols.
- Packaged and shipped specimens to central lab daily.
- Addressed questions and concerns to educate patients on collection process and procedures.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
- Collected blood samples in accordance with laboratory protocols and regulations.
- Reviewed and processed requisitions for laboratory tests.
Education
Certificate of Completion - Medical Lab Assistant
Dorsey College
Madison Heights, MI11.2023
High School Diploma -
Martin Luther King Jr Senior High School
Detroit06.2012
Skills
- Patient Care Coordination
- Multitasking proficiency
- Conflict resolution techniques
- Patient Scheduling
- Medical Terminology
- Patient Flow Management
- Inventory Management
- Data Entry
- Phlebotomy
- Payment Collection
- Patient-focused care
- HIPAA Compliance
- Diagnostic Procedures
- Insurance Verification
- Valid MI driver's license
- Maintaining confidentiality
- Reliable team player
- Lab Equipment Operation
- Customer Service
- First Aid
- Vital signs monitoring
Timeline
Phlebotomy Intern
Medical Health Care Professionals
09.2023 - 10.2023
Clinical Service Representative
Henry Ford Health
04.2023 - Current
Certificate of Completion - Medical Lab Assistant
Dorsey College
High School Diploma -
Martin Luther King Jr Senior High School
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