Summary
Overview
Work History
Education
Skills
Timeline
Generic

Imani Clarke

Brooklyn,NY

Summary

Customer service professional with experience in providing reliable parking assistance. Proven skill in handling different situations with poise and professionalism. Quickly handles customer service issues, expertly parks cars and maintains safe and secure parking experience for guests.

Overview

6
6
years of professional experience

Work History

Fleet Service Agent

Counselor Service Inc.
01.2022 - Current
  • Provided exceptional customer service while managing logistics associated with pick-ups, drop offs, and special requests.
  • Cleaned and serviced school bus interior and exterior as directed.
  • Streamlined communication with drivers, ensuring accurate and timely updates on routes, schedules, and vehicle status.
  • Reduced downtime by proactively monitoring the condition of vehicles and coordinating necessary service appointments.
  • Maintained compliance with safety regulations through regular inspections and adherence to established protocols.

Valet

Mercedes Benz Of Brooklyn
01.2020 - 01.2022
  • Maintained a professional demeanor while greeting guests and opening car doors, contributing to a positive first impression.
  • Streamlined vehicle retrieval process with effective communication between team members, minimizing wait times for guests.
  • Conducted regular inspections of the valet lot, ensuring proper organization and safety measures were upheld.
  • Kept detailed records of damages or pre-existing conditions on incoming vehicles, protecting both company liability and customer interests.
  • Trained new team members on company procedures, fostering a collaborative work environment built on shared knowledge and expertise.

Valet

Bayside Volkswagen
01.2018 - 01.2020
  • Parked and retrieved automobiles, successfully driving both manual and automatic vehicles.
  • Lifted and removed barricades to open or close parking areas.
  • Inspected vehicles prior to parking and during retrieval to detect damage.
  • Answered general questions about parking fees, facilities, and directions.
  • Maintained accurate records of parked vehicles'' locations within the designated area, ensuring faster retrievals.

Education

Associate of Arts - Business Administration And Management

Kingsborough Community College of The City Univers
Brooklyn, NY
05.2020

Skills

  • Fleet scheduling
  • Vehicle maintenance knowledge
  • Safety Regulations
  • Records Management
  • Vehicle operation
  • Vehicle parking and retrieval
  • Problem-Solving
  • Customer service and support
  • Incident Reporting

Timeline

Fleet Service Agent

Counselor Service Inc.
01.2022 - Current

Valet

Mercedes Benz Of Brooklyn
01.2020 - 01.2022

Valet

Bayside Volkswagen
01.2018 - 01.2020

Associate of Arts - Business Administration And Management

Kingsborough Community College of The City Univers
Imani Clarke