Imani Crawford
Linden
Summary
Dependable and professional customer service and healthcare support professional with experience working in hospital, medical office, retail, and security environments. Skilled in assisting patients, visitors, and staff while maintaining safety, professionalism, and excellent customer service. Strong communication, problem-solving, observation, and documentation skills with the ability to remain calm during challenging situations.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Receptionist (Temp)
Fresenius Medical Care
Belleville
08.2024 - 12.2025
- Answered multi-line phone systems and directed calls.
- Scheduled patient appointments and coordinated transportation.
- Verified insurance information and maintained records.
- Created and updated patient charts and medical files.
- Assisted visitors at front desk by greeting and directing them to appropriate services.
Food Service Worker
RWJ University Hospital
Rahway
12.2024 - 07.2025
- Delivered meals according to patient dietary restrictions.
- Provided excellent customer service to patients, visitors, and staff.
- Maintained food safety and sanitation standards.
- Assisted with inventory management and supply restocking.
- Collaborated with healthcare teams to support patient needs.
- Followed HIPAA and confidentiality guidelines.
Asset Protection Associate
Bloomingdale's
Short Hills
04.2023 - 12.2024
- Monitored store safety and security procedures.
- Maintained a visible security presence throughout the facility.
- Assisted customers, visitors, and employees professionally.
- Identified potential security threats and reported them to management to ensure safety.
- Completed incident reports and documentation.
- Responded to security concerns in a calm and professional manner.
Crew Member
Five Guys
Springfield
09.2020 - 07.2024
- Delivered exceptional customer service.
- Processed customer orders and payments.
- Maintained cleanliness and food safety standards.
- Worked efficiently in a fast-paced environment.
- Assisted with inventory and daily operations.
Cashier
ShopRite
Newark
01.2019 - 08.2022
- Processed cash, credit, EBT, and WIC transactions.
- Assisted customers and resolved concerns professionally.
- Maintained an organized checkout area.
- Handled returns and exchanges according to company policy.
- Resolved customer complaints and provided effective solutions promptly.
- Issued receipts, refunds, credits or change due to customers.
Education
Associate of Arts - Business Administration
MTI College
Sacramento, CA01-2028
High School Diploma -
Barringer High School
Newark, NJ06-2021
Skills
- Front Desk Operations
- Appointment Scheduling
- Multi-Line Phones
- Customer Service
- Data Entry
- Cash Handling
- POS Systems
- HIPAA Compliance
- Microsoft Office
- Office Organization
- Problem Solving
- Team Collaboration
- Office administration
- Security
Certification
- New Jersey SORA Certified Security Officer
- High School Diploma
Languages
English
Timeline
Food Service Worker
RWJ University Hospital
12.2024 - 07.2025
Receptionist (Temp)
Fresenius Medical Care
08.2024 - 12.2025
Asset Protection Associate
Bloomingdale's
04.2023 - 12.2024
Crew Member
Five Guys
09.2020 - 07.2024
Cashier
ShopRite
01.2019 - 08.2022
Associate of Arts - Business Administration
MTI College
High School Diploma -
Barringer High School