Berenice Hernandez Sheeha
Paterson,USA
Summary
Dynamic and detail-oriented professional with extensive experience at St. Joseph's Hospital, excelling in patient care and medical scheduling. Proficient in EMR systems and adept at managing high call volumes while fostering positive customer relations. Recognized for enhancing clinic flow and ensuring accurate insurance verification, contributing to seamless operations.
Overview
4
4
years of professional experience
Work History
Front Desk Receptionist (Temp)
Summit Health
Paramus, NJ
09.2024 - 12.2024
- Greeted and welcomed visitors, providing a positive first impression of the company
- Scheduled appointments and maintained calendars for multiple executives, ensuring optimal time management
- Maintained an organized front desk area, including managing visitor sign-in process and distributing badges
- Handled sensitive documents with confidentiality and discretion, maintaining strict adherence to privacy policies
- Assisted with administrative tasks such as filing documents, photocopying materials, and preparing correspondence
- Collaborated with other departments to ensure smooth operations and effective communication within the organization
- Managed a high volume of incoming calls, efficiently routing them to the appropriate departments
Receptionist/Scheduling
St.Joseph's Hospital and Medical Center
Clifton, NJ
09.2022 - 08.2023
- Handled an average of 100 calls daily across multiple responsibilities at various locations.
- Welcomed patients and visitors to foster a friendly environment.
- Managed patient check-in and check-out processes with precision.
- Operated multi-line phone system for efficient call redirection.
- Scheduled appointments for two to three hospital network locations.
- Utilized three different systems for data entry, scanning, faxing, and email communication.
- Verified insurance details using ICD-10/ICD-9 coding experience.
- Demonstrated multitasking abilities as an organized team player.
Data Entry Clerk/Receptionist
Dr.C.MICHAEL KNEE RHEUMATOLOGIST
Midland Park, NJ
08.2020 - 11.2021
- Performed data entry and managed electronic health records for better patient tracking.
- Assisted patients with insurance inquiries to enhance service delivery.
- Handled cash transactions for copayments, ensuring accuracy and timeliness.
- Scheduled appointments efficiently to optimize clinic flow.
- Monitored vital signs and assisted physicians during procedures and injections.
- Organized inventory and maintained order in practice records.
- Translated information for patients, facilitating clear communication.
- Executed faxes and scans to streamline documentation processes.
Education
High school or equivalent -
Panther Academy
06.2019
College in Esthetician -
Christine Valmy International School of Esthetics & Cosmetology
09.2024
Skills
- EMR systems and medical records
- Patient care and support
- Customer service and relations
- Microsoft Office proficiency
- Medical scheduling and filing
- ICD-10 and CPT coding
- Data entry and cash handling
- Insurance verification and inventory management
- Front desk operations
- Vital signs monitoring
Professional Summary
6, 7, Friendly and Welcoming, Goal Oriented, Internal Organizational Skills, Adaptability, Teamwork
Timeline
Front Desk Receptionist (Temp)
Summit Health
09.2024 - 12.2024
Receptionist/Scheduling
St.Joseph's Hospital and Medical Center
09.2022 - 08.2023
Data Entry Clerk/Receptionist
Dr.C.MICHAEL KNEE RHEUMATOLOGIST
08.2020 - 11.2021
High school or equivalent -
Panther Academy
College in Esthetician -
Christine Valmy International School of Esthetics & Cosmetology