LaKeisha O'Bryan
Excelgens, Inc (Agency)
Brooklyn,NY
18
years of professional experience
Experienced with patient scheduling, medical records management, and front-desk operations. Utilizes effective communication and organizational skills to enhance patient care and office efficiency. Knowledge of healthcare protocols and track record of maintaining patient confidentiality and satisfaction.
Work History
Medical Receptionist (Temp)
7 Months- Engaged with patients and visitors to offer assistance and ensure proper navigation within the facility.
- Executed management of multiple tasks while meeting time-sensitive deadlines to facilitate smooth daily operations.
- Operated phone system to answer, screen, and transfer calls, maintaining clear communication channels and accurate message records.
- Implemented systematic organization of electronic and physical filing systems, ensuring efficient retrieval and management of records.
- Prepared and distributed correspondence, including emails, memos, and reports.
- Executed clerical tasks, including faxing, copying, and filing, to streamline document management for employees.
- Assisted with data entry and database management for accurate information tracking.
- Prioritized workloads and supported staff with administrative tasks as required.
- Coordinated patient scheduling and confirmed appointments to facilitate seamless office operations.
- Implemented and maintained protocols for medical records management, prioritizing accuracy and confidentiality compliance.
Front Desk Receptionist/Medical Records
10 Months- Utilized scheduling software to oversee patient appointment management, including confirmations, rescheduling, and cancellations.
- Conducted thorough verification and updates of patient demographic and insurance records in billing system.
- Assessed insurance eligibility and procured pre-authorization numbers as required to support operational efficiency.
- Executed invoice preparation and maintained comprehensive documentation to support patient service operations.
- Implemented systematic processes for organizing medical records, ensuring accuracy and completeness for optimal retrieval.
- Reviewed and organized workers' compensation, no-fault, commercial, and PIP documentation to facilitate efficient claims processing.
- Coordinated front desk functions, enhancing patient check-in processes and streamlining appointment scheduling.
- Handled patient inquiries with precision and resolved issues swiftly, enhancing overall customer experience.
Patient Care Coordinator
2 Years 8 Months- Maintained and verified accuracy of patient records and electronic health records (EHR) in alignment with compliance requirements.
- Provided detailed information to patients and families regarding treatment plans and appointment logistics.
- Managed appointment and procedure scheduling, ensuring seamless communication with medical staff.
- Conducted thorough verification of insurance coverage and facilitated prior authorization processes for service delivery.
- Engaged with a multidisciplinary team to ensure effective patient care and support seamless office operations.
- Responded to numerous patient inquiries, providing timely information to support patient care and satisfaction.
- Achieved seamless appointment scheduling for doctors, leading to improved patient flow and satisfaction through effective collection of copayments and outstanding balances. Maximized operational efficiency by optimizing doctor scheduling and successfully collecting copayments and overdue accounts. Enhanced revenue cycle by effectively managing doctor schedules and securing copayments and outstanding balances from patients.
Administrative Assistant
13 Years 1 Month- Executed management of concurrent tasks, maintaining focus on critical deadlines.
- Executed prompt call handling to maintain operational efficiency and support client inquiries.
- Interacted with customers energetically to promote satisfaction and loyalty.
- Optimized database structures and maintenance protocols to improve performance and reliability.
- Evaluated and ranked workloads to ensure timely completion of critical assignments.
- Managed administrative tasks to streamline workflow and support employee needs.
- Oversaw the accurate faxing, copying, and systematic filing of documents to maintain organized records.
- Streamlined correspondence processes by facilitating timely email interactions between organizations.
- Maintained and organized spreadsheets while designing presentations to effectively communicate key insights to executives.
- Facilitated training sessions and resources to boost overall team performance and output.
Education
High school diploma
Skills
Healthcare receptionist
Front desk operations
Telephone etiquette
Appointment scheduling
Medical terminology
HIPAA compliance
HIPAA guidelines
EMR / EHR
Healthcare coding
Experience with EMR implementation
Detail-oriented approach
Engagement with insurance stakeholders
Customer engagement skills
Organizational skills
Patient services coordination
Administrative experience
Experience with ICD-10 documentation standards
Medical appointment organization
Customer service
Data entry
Productivity software
Medical claims submission
Computer skills
Word embeddings
Teamwork
Phone communication
Health information management
Appeals
Clerical experience
Medical billing
Health insurance verification via real-time eligibility check
Languages
English
Additional Information
Authorized to work in the US for any employer
Timeline
Medical Receptionist (Temp)
Excelgens, Inc (Agency)
11.2025 - CurrentRead More
Front Desk Receptionist/Medical Records
East Coast Bone and Joint Surgeon
12.2024 - 10.2025Read More
Patient Care Coordinator
Maimonides Medical Center
11.2021 - 07.2024Read More
Administrative Assistant
Queens Academy High School
09.2008 - 10.2021Read More
Queens Academy High School
High school diploma
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