Christine Mixon
Austin,TX
Summary
Dedicated healthcare professional with extensive experience in patient scheduling, medical records management, and front-desk operations. Proven ability to leverage strong communication and organizational skills to enhance patient care while streamlining office efficiency. Well-versed in healthcare protocols, consistently upholding high standards of patient confidentiality and satisfaction.
Overview
24
24
years of professional experience
Work History
Medical Receptionist
Precision Podiatry
Austin, TX
11.2018 - Current
- Overseeing patient check-in and check-out operations to enhance service delivery. Fostered positive patient interactions while managing copayment collections. Coordinated follow-up appointment scheduling to optimize patient care.
- Handled incoming calls to streamline patient scheduling processes and offer information on services.
- Assisted with insurance verifications to confirm coverage details. Supported daily tracking of deductibles and out-of-pocket expenses. Maintained accurate records of patient financial responsibilities.
- Assisted in scheduling surgeries by obtaining signed consent forms. Coordinated pre-operative and post-operative arrangements. Collected payments for surgical procedures.
- Managed and optimized the workflow for sending imaging orders, physical therapy requests, referrals, home health services, and lab orders, ensuring seamless operations.
Patient Services Coordinator
Austin Regional Clinic
Austin, TX
05.2016 - 07.2018
- Served as an initial point of contact in a clinic setting by performing check-in/ check-out functions and booking patient appointments.
- Confirmed and/or made changes to demographic information and notified patient of account balances.
- Collected payments from patients, posted amounts and balanced drawer for end of day deposit. Created master deposit.
- Performed patient registration functions and input insurance related information in order to set up patient accounts.
- Reviewed and analyzed patients referrals in conjunction with Medicare, Medicaid and private policies.
Business Center Customer Service Representative
HEB Grocery Company, LP
Austin, TX
01.2007 - 01.2016
- Cashed personal, payroll and government checks. Processed Western Union money transfers, bill payments, money orders and vehicle registrations.
- Answered inquiries, resolved customer grievances, administered returns, recalls and exchanges. Vend and redeem lottery tickets.
- Approved financial transactions. Override transactions when needed.
- Balanced cash drawers and all customers bills daily.
- Central Checkout Specialist
- Provided direction to central checkout partners as well as feedback and coaching.
- Ensured appropriate ratios were available based upon customer needs and traffic flow to provide optimal efficiency through the checkout area.
- Made scheduling decisions when appropriate.
- Arranged effectual breaks and lunches for company partners.
Server
Mesa Rosa Mexican Restaurant
Austin, TX
09.2002 - 12.2006
- Performed opening and closing duties and upheld high quality of customer service.
- Performed all customer transactions, balanced cash drawer daily.
Education
Austin Community College
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Leander High School
Skills
- Proficient in computer applications
- Healthcare administration experience
- Insurance eligibility verification
- ICD-10 coding expertise
- Epic management
- Healthcare receptionist
- Medical documentation
- Patient appointment coordination
- HIPAA compliance knowledge
- Professional phone communication
- Direct patient support
- Experience with EHR implementation
- Experience with EMR implementation
- Detail-oriented data management
Timeline
Medical Receptionist
Precision Podiatry
11.2018 - Current
Patient Services Coordinator
Austin Regional Clinic
05.2016 - 07.2018
Business Center Customer Service Representative
HEB Grocery Company, LP
01.2007 - 01.2016
Server
Mesa Rosa Mexican Restaurant
09.2002 - 12.2006
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Leander High School
Austin Community College