Amy Clark
Pepperell,US
Summary
Resourceful Patient Service Representative with over 2 years of experience in a high-volume healthcare environment, specializing in patient scheduling and referrals. Proficient in Epic software and HIPAA compliance, with a proven track record of enhancing operational efficiency through the development of training manuals and onboarding processes. Strong interpersonal skills foster effective communication between patients and healthcare providers, ensuring quality service delivery.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Medical Receptionist
AFC Urgent Care
08.2025 - Current
- Managed patient scheduling and appointment confirmations to optimize clinic workflow.
- Coordinated insurance verification and patient billing inquiries to enhance financial processes.
- Maintained electronic health records with accuracy, ensuring compliance with privacy regulations.
- Assisted in training new reception staff, fostering a collaborative team environment.
Patient Service Representative
Pediatrics West, PC
03.2022 - 02.2024
- Answer high volume calls
- Schedule same day appointments and sending calls to be triaged as needed
- Strong experience in Epic software
- HIPAA trained
- Filing as needed
- Corresponding with physicians and nurse practitioners and other specialties
- Process referrals and prior authorizations
- Assembled training manual for other patient service representatives to be trained
- Onboarded new employees
- Sending prescription requests to providers and following up
Store Manager
The Barndoor
05.2021 - 07.2022
- Greatly contributed to store’s interior design and product placement.
- Developed inventory protocols
- Created marketing pieces to increase customer volume in store and promote online orders.
- Developed and executed marketing campaigns to increase brand awareness and attract new customers
- Ensured compliance with company policies, procedures, and safety regulations at all times
- Established strong relationships with local community organizations through sponsorships or partnerships which increased brand visibility
- Developed and maintained strong relationships with key customers, addressing their needs and ensuring high levels of satisfaction
- Maintained a clean, organized, and visually appealing store environment that exceeded customer expectations
7D Van Driver
VanPool
08.2018 - 06.2019
- Safely transported students to and from school, adhering to all traffic laws and regulations
- Maintained a clean and organized van interior, ensuring a comfortable and safe environment for students
- Developed strong relationships with students, parents, and school staff through friendly and professional communication
- Monitored student behavior during transportation, enforcing discipline when necessary to maintain a safe atmosphere
- Performed routine vehicle inspections before each trip to ensure proper functioning of brakes, lights, tires, etc
- Followed established protocols for emergency situations such as accidents or breakdowns on the road
- Maintained accurate records of daily routes, mileage covered, fuel consumption, etc
Education
Associate Degree in Nursing -
Mount Wachusett Community College
Gardner, MAHigh School Diploma - undefined
Matignon High School
Cambridge, MASkills
- Insurance eligibility verification
- Proficient in administrative tasks
- Proficient in computer applications
- Healthcare terminology
- Patient scheduling and management
- Customer service at front desk
- CPR Certified
- Patient record management
- Service excellence
- Epic
- Medical office experience
- HIPAA compliance knowledge
- Organizational skills
- New hire trainer
- EMR Systems
- Phone etiquette
- Medical Scheduling
- Front desk operations
- Telephone etiquette
- Appointment scheduling
Certification
- Driver's License
- CPR Certification
COURSES
Patient Service Representative Training - Pediatrics West, PC
Timeline
Medical Receptionist
AFC Urgent Care
08.2025 - Current
Patient Service Representative
Pediatrics West, PC
03.2022 - 02.2024
Store Manager
The Barndoor
05.2021 - 07.2022
7D Van Driver
VanPool
08.2018 - 06.2019
High School Diploma - undefined
Matignon High School
Associate Degree in Nursing -
Mount Wachusett Community College