Imani Custard
Indianapolis,IN
Summary
Dedicated and customer-focused professional with 5 years of experience in retail and customer service, including 2 years in a current role. Proven ability to resolve conflicts, actively listen, and demonstrate empathy to ensure positive customer experiences. Skilled at managing customer concerns, fostering relationships, and creating solutions that improve satisfaction. Seeking a long-term position where I can continue to grow and contribute to a dynamic team environment.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Dozer Health
Indianapolis, IN
09.2023 - Current
I assist individuals actively seeking health insurance by helping them navigate various policy options and finding affordable coverage that fits their needs. My role is pivotal in providing exceptional service and helping clients make informed decisions about their health care coverage.
Education
High School Diploma -
Indiana Digital Learning School
Indianapolis, IN06.2022
Skills
- Customer Service & Communication
- Problem Solving & Conflict Resolution
- Software Proficiency (eg, CRM systems, Microsoft Office)
- Time Management
- Active Listening & Empathy
Timeline
Customer Service Representative
Dozer Health
09.2023 - Current
High School Diploma -
Indiana Digital Learning School