Imani Dixon

• Handled payment processing and provided customers with receipts and proper bills and change.
• Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
• Completed end-of-day reporting and balanced registers to maintain financial accuracy.
• Greeted incoming guests warmly, issued room keys and shared information on policies and amenities.
• Answered telephones and greeted visitors to assist, answer questions and direct.
• Posted charges, updated accounts and issued bills to departing guests.

• Provided direct service and support by handling referrals for advocacy issues or resolving complaints.
• Developed professional relationships amongst my clients to ensure they felt comfortable and safe
• Found housing for single Mothers and children who experienced some degree of domestic violence
• Assisted clients in creating goals and safe planning
• Enrolled clients into direct rental assistant programs

• Maintained table settings by removing courses, replacing utensils and refilling beverages promptly
• Operated POS terminals to input orders, split bills and calculate totals
• Discussed alternative selections with chef for guests with food allergies or gluten-free requests
• Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts
• Prepared salads and appetizers to back up kitchen staff
• Removed trash and dropped food items regularly to keep workspaces neat and clean
• Prepared for busy periods by organizing ingredients and restocking supplies for expected loads

• Developed creative and appealing latte art techniques and instructed coworkers in method
• Enthusiastically engaged customers during busy periods to keep mood light and fun
• Described menu items to customers and suggested products based on stated preferences
• Cleaned and sanitized work areas, utensils and equipment
• Redesigned coffee menu for improved readability

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• Packaged and stored food products appropriately to ensure proper handling and preservation
• Removed trash and dropped food items regularly to keep workspaces neat and clean
• Maintained clean and sanitized work area in accordance with food safety guidelines, avoiding cross-contamination of raw and prepared food products
• Cultivated impactful relationships with customers by delivering product knowledge to drive business development
• Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems