Ramonica Perkins
Milwaukee
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
6
6
years of professional experience
Work History
Night Auditor
Holiday Inn Express Hotel Suites
02.2025 - Current
- Process nightly financial transactions and ensure accuracy of cash handling.
- Assist with preparing end-of-day reports for management review.
- Support guest check-in/check-out procedures during overnight shifts.
- Monitor security systems and respond to emergency situations as needed.
Front Desk Receptionist
Courtyard Marriott
05.2023 - 01.2025
- Greeted and assisted visitors, ensuring a welcoming atmosphere at reception.
- Managed incoming calls, directing inquiries to appropriate departments efficiently.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
Gate Agent
Spirit Airlines
01.2020 - 03.2024
- Provided exceptional customer service during boarding and check-in processes.
- Coordinated flight schedules and managed passenger flow efficiently.
- Assisted passengers with special needs, ensuring compliance with airline policies.
- Resolved ticketing issues and addressed customer inquiries promptly.
Education
School of Career And Tech Ed
Milwaukee, WISkills
- Front desk operations
- Multitasking and organization
- Problem-solving
- Strong work ethic
Timeline
Night Auditor
Holiday Inn Express Hotel Suites
02.2025 - Current
Front Desk Receptionist
Courtyard Marriott
05.2023 - 01.2025
Gate Agent
Spirit Airlines
01.2020 - 03.2024
School of Career And Tech Ed
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