Imani Nelson
Manvel,TX
Summary
Proven expertise in electronic surveillance and exceptional verbal communication, demonstrated through impactful roles at Allied Universal Security Services and FedEx. Achieved significant improvements in facility safety and customer satisfaction by leveraging skills in entrance control and conflict resolution. Skilled in both asset protection and fostering positive customer interactions, consistently exceeding service standards.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
5
5
years of professional experience
Work History
Security Officer
Allied Universal Security Services
04.2023 - 10.2024
- Checked and verified photo identification prior to granting facility access.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Screened individuals and prevented passage of prohibited articles into restricted areas.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
Remote Customer Service Representative
FedEx
03.2020 - 11.2022
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Delivered prompt service to prioritize customer needs.
- Met customer call guidelines for service levels, handle time and productivity.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
Education
High School Diploma -
Thurgood Marshall Highschool
Missouri City, TX06-2021
Skills
- Service standard compliance
- Verbal and written communication
- Customer education
- Data entry
- Electronic surveillance
- Personnel screening
- Entrance control
- Asset protection
- Conflict resolution techniques
Timeline
Security Officer
Allied Universal Security Services
04.2023 - 10.2024
Remote Customer Service Representative
FedEx
03.2020 - 11.2022
High School Diploma -
Thurgood Marshall Highschool
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