Imani Dominick
McDonough,GA
Summary
Accomplished professional with strong organizational abilities and relationship-building expertise, proficient in multitasking and prioritizing conflicting demands. Effective collaborator in team settings, contributing to enhanced productivity and outcomes.
Overview
9
9
years of professional experience
Work History
Mail Handler
USPS, United States Postal Service
Atlanta, GA
08.2019 - Current
- Operated mail processing machine to sort and package incoming and outgoing mail.
- Monitored performance of all processing machines to identify and address any operational issues.
- Loaded letters onto processing equipment, removed non-processable letters and maintained continuous sorting feed.
- Used automated mail processing equipment to sort and collate mail.
- Maintained high level of confidentiality with mail items in line with regulations.
Customer Service Representative
Progressive
Remote
02.2025 - 2025
- Worked effectively in fast-paced environments.
- Responded to customer requests for products, services, and company information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Customer Service Representative
ADT Security Systems
Atlanta, GA
01.2022 - 11.2022
- Communicated effectively with customers, answering questions and concerns regarding systems.
- Integrated equipment installations with on-site network infrastructure, incorporating existing fire and life safety systems.
- Demonstrated features and functionality of alarm systems to customers.
- Maintained accurate records of customer service calls and inputted all information into company's database.
- Responded to maintenance calls and troubleshot devices.
- Administered on-call responses for emergency service assignments, adhering to prescribed response timeframes.
Claims Associate
State Farm
Dunwoody, GA
02.2020 - 11.2022
- Prepared and presented detailed reports to management on claims issues to aid in decision making.
- Posted payments to accounts and maintained records.
- Collaborated with internal departments and external vendors to achieve fast resolution of claims.
- Maintained accurate and up-to-date records of claim information for future reference.
- Notified insurance agents and accounting departments of policy cancellations and changes.
- Investigated accidents or incidents to determine cause and extent of damages.
92A Automated Logistical Specialist
US Army
Fort Bragg, NC
08.2016 - 07.2019
- Handled day-to-day shipping and receiving overseeing more than Number packages per day.
- Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time.
- Enforced team adherence to safety regulations and protocols.
- Scheduled shifts and shift changes to accommodate workload and customer needs.
- Inspected work areas to keep free of hazards and maintain proper function of safety equipment.
- Divided and categorized cargo received and redirected shipments in response to customer requests.
Education
Bachelor - Criminal Justice
Saint Leo University
Saint Leo, FLHigh School Diploma -
Burlington City High
Burlington, NJ06.2016
Skills
- Staff Development
- Route Packages
- Handling and Sorting Mail
- Customer Satisfaction
- Customer Transactions
- Administrative Support
- Customer Experience
Timeline
Customer Service Representative
Progressive
02.2025 - 2025
Customer Service Representative
ADT Security Systems
01.2022 - 11.2022
Claims Associate
State Farm
02.2020 - 11.2022
Mail Handler
USPS, United States Postal Service
08.2019 - Current
92A Automated Logistical Specialist
US Army
08.2016 - 07.2019
Bachelor - Criminal Justice
Saint Leo University
High School Diploma -
Burlington City High