Imani Edwards

Lead server and key holder responsible for delivering exceptional guest service and ensuring a memorable dining experience for every guest.

Collaborated closely with kitchen staff and fellow servers to achieve seamless operations and timely service across both front-of-house and back-of-house.

Trained and supervised front-of-house staff to maintain consistent, positive service feedback and support increased sales.

Promoted team efficiency while maintaining a safe, inviting environment for all guests.

As key holder, balanced all cash registers at the end of each shift and ensured secure cash handling.

Efficiently managed opening and closing duties, including accurate payout processing for all servers at shift end.

Delivered exceptional customer service and maintained accurate transaction records, contributing to smooth daily operations.

Collaborated with kitchen and staff to improve service efficiency and quality, demonstrating strong team coordination.

Trained and supervised front-of-house staff, enhancing performance metrics and consistency.

Managed cash register operations, including opening/closing procedures and documentation, ensuring accuracy and accountability.

Served as a point of contact for clients and scheduled appointments, ensuring timely follow-ups.

Maintained organized client files and collected intake paperwork to support case management.

Assisted with sorting and stocking records, ensuring accurate file organization and easy retrieval.

registration and appointment scheduling, improving administrative workflow.

Managed multi-line phone systems to coordinate communications with students, families, and staff.