Summary
Overview
Work History
Education
Skills
Timeline
Generic

Joanna Catucci

Summary

Detailed-oriented Administrative and Operational professional with experience supporting daily business functions, managing workflows, and maintaining organizational efficiency in a fast-paced environments. Skilled in customer service, data accuracy and inventory systems, Seeking to transition into a customer service or administrative role where strong communication, organization and problem-solving skills can support team success.

Overview

8
8
years of professional experience

Work History

Operations Lead/Key Holder

Veronica Beard
Short Hills, NJ
06.2025 - Current
  • Oversees daily operational processes, ensuring accuracy and organization
  • Manage inventory systems including stock flow, cycle counts and discrepancy resolutions
  • Support customer experience through efficient order fulfillment, issue resolution and in-store assistance
  • Coordinate with leadership to improve workflow efficiency and streamline operational processes
  • Maintain accurate records and reportings of inventory, shipments, and store operations.

Sales & Operations Lead

Stuart Weitzman
Short Hills, NJ
05.2022 - 01.2025
  • Managed daily stor operations, including opening/closing procedures, cash handling, and compliance
  • Provided high-level customer support, resolving inquiries and ensuring positive client experience
  • Coordinated inventory, stock replenishment, and merchandising to maintain accuracy and organization
  • Collaborated with team members and leadership to improve efficiency and workflow execution

Assistant Store Manager

Steve Madden
Short Hills, NJ
09.2018 - 02.2022
  • Supported daily business operations, staff coordination, and task delegation in a high-volume environment
  • Provided strong customer service, resolving issues, and maintain clent relationships
  • Organized inventory systems, including stock management and cycle counts
  • Tracked store performance metrics and supported leadership in achieving sales and operational goals
  • Assisted with administrative tasks including scheduling, reporting, and operational documentation

Education

Bachelor of Science - Fashion Studies

Montclair State University
Montclair, NJ
05-2017

Skills

  • Customer Service
  • Administrative Support
  • Data Entry & Record Keeping
  • Inventory & Order Management
  • Process Improvement & Organization
  • Microsoft Office (Word, Excel, Outlook)
  • Communication & Problem Solving
  • Time Management & Multitasking

Timeline

Operations Lead/Key Holder

Veronica Beard
06.2025 - Current

Sales & Operations Lead

Stuart Weitzman
05.2022 - 01.2025

Assistant Store Manager

Steve Madden
09.2018 - 02.2022

Bachelor of Science - Fashion Studies

Montclair State University

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