Imani Graves
Decatur,Georgia
Summary
Skilled team player with strong background in public communication environments. Works well independently to handle assignments and always ready to go beyond basics assignments. Quick learner with good computer abilities.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Police Records Technician
Dekalb County
Tucker, GA
03.2022 - Current
- Place stolen vehicles, guns, missing persons, and articles on NCIC as necessary.
- Assisted with typing, data entry and answering incoming calls as required.
- Collaborated with law enforcement investigators and court officials to determine evidence requirements and deliver timely, helpful support.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Communications Officer
Gwinnett County
Lawrenceville, Ga
08.2020 - Current
- Answered administrative phone lines between emergency calls to convey information related to operations or emergency response
- Kept callers calm in high-stress situations to obtain necessary information and instruct on emergency procedures such as CPR
- Received calls covering both emergency and non-emergency situations
- Documented calls in full with details about callers, emergency situations, and findings of first response teams
- Retrieved information about warrants and reported thefts to support first responders in field
- Tracked alarm registers and updated database with reported false alarms
- Received many calls per shift on busy day, covering entire Gwinnett County area
- Scanned maps and used internal databases while on the phone with callers to locate the scenes and obtain additional information
- Determined the appropriate response for the situation and dispatched the local fire, ambulance or police service.
Crew Member
Global
Atlanta, Ga
06.2019 - 03.2020
- Cleaned and sanitized work surfaces regularly to minimize contamination risks
- Delivered exceptional service to each guest, including accurately documenting orders and preparing food items according to recipes
- Operated ovens, stoves, and counter-top equipment to prepare concessions menu items
- Kept food at optimal holding temperatures for optimal taste and food safety
- Assisted with inventory, including noting needs, verifying orders, and restocking back-end supplies
- Cleaned nearby public areas such as walkways to maintain attractive business appearance
- Kept the cash register balanced and accurate to avoid financial errors
- Prepared and quickly delivered take-out food items and desserts to customers, maintaining consistent quality.
Restaurant Crew Member
AAFES
Fort Stewart, Ga
06.2016 - 07.2018
- Showed comprehensive understanding of products, ingredients, and prices
- Maintained and operated standard cooking equipment including grills and deep fryers
- Worked independently and teamed up with others to ensure productive workflow
- Cleaned and disinfected food preparation areas, workstations, and equipment
- Took and completed fast food orders of customers
- Adhered to proper food handling, safety, and sanitation standards during food preparation, service, and clean up, including maintaining food at the proper temperatures
- Adhered to all quality standards, formulas, and procedures as outlined in the company's operations manual
- Restocked low supplies during shifts, including meats, bread, cookware, vegetables, drinks, and napkins.
Education
High School Diploma - General Studies
Bradwell Institute
Skills
- Typing and Word Processing
- Personnel Records
- Handling Confidential Materials
- Understanding Customer Needs
- Data Entry and Maintenance
- Microsoft Excel
- Microsoft Office
- Time Management
- Monitoring
Certification
GCIC/NCIC certified POST certified
Emergency Medical Dispatch certified Dispatch first responders
Verbal communication Problem-solving
Customer relations Motivation
Multitasking Organization
Track alarm calls Assess needs
Supply restocking
Timeline
Police Records Technician
Dekalb County
03.2022 - Current
Communications Officer
Gwinnett County
08.2020 - Current
Crew Member
Global
06.2019 - 03.2020
Restaurant Crew Member
AAFES
06.2016 - 07.2018
High School Diploma - General Studies
Bradwell Institute
GCIC/NCIC certified POST certified
Emergency Medical Dispatch certified Dispatch first responders
Verbal communication Problem-solving
Customer relations Motivation
Multitasking Organization
Track alarm calls Assess needs
Supply restocking
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