Viviana Villarreal-Peraza
Escondido,CA
Summary
Professional with strong background in law enforcement support. Known for reliability and adaptability, ensuring seamless collaboration with team members and achieving results. Skilled in managing records, data entry, and maintaining confidentiality. Trusted for high standards in accuracy, discretion, and efficiency.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Police Records Technician
Escondido Police Department
09.2024 - Current
- Processed and maintained incoming police records using specialized database software.
- Assisted in retrieving and disseminating information for investigations and public inquiries.
- Ensured accuracy of data entry by cross-referencing documentation with existing records.
- Collaborated with law enforcement personnel to support case management and record updates.
- Kept current with technological advancements in database management systems, applying updates when necessary to maintain an efficient workflow.
- Streamlined data entry processes for faster report submission and retrieval.
- Expedited the release of public records while adhering to established guidelines, fostering transparency between the department and community.
- Enhanced interdepartmental communication by promptly responding to requests for records and information.
- Participated in ongoing training and professional development opportunities, staying up-to-date with best practices in records management and law enforcement.
- Assisted officers with warrant processing by accurately entering essential information into department databases.
- Collaborated with fellow technicians to ensure timely completion of daily tasks and projects.
- Resolved customer inquiries and issues through effective communication and problem-solving techniques.
- Adapted quickly to new systems and procedures, improving workflow efficiency.
- Managed high-volume inbound calls, effectively prioritizing issues to ensure swift resolution and minimize hold times for customers.
- Enhanced customer satisfaction by addressing and resolving complex inquiries in both English and Spanish languages.
- Communicated with management when customer issues escalated and worked to find resolutions.
Emergency Dispatcher Trainee
Escondido Police Department
06.2024 - 09.2024
- Effectively managed stressful situations, maintaining a calm demeanor while providing crucial support to both callers and first responders.
- Scanned suspects with NCIS per police requests to determine criminal and driver history, vehicle registration information and license status.
- Collaborated closely with law enforcement agencies to ensure timely responses to incidents requiring police intervention.
- Identified cases requiring additional resources and interventions, reaching out to supervisor to determine best next steps.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Followed established protocols for professional handling of emergency situations.
- Answered calls from automatic routing system and took basic information from callers.
- Routed calls to police, fire, and ambulance service to meet individual call needs.
- Applied interpersonal skills in neutralizing hostile and emotionally charged situations.
- Learned new materials, processes, and programs quickly.
Medical Assistant
Spine Zone-Kamshad Raiszadeh, MD
05.2023 - 05.2024
- Managed appointment scheduling and follow-up communications to enhance patient experience.
- Collaborated with healthcare team to prepare treatment plans and improve patient outcomes.
- Educated patients on pre- and post-operative care protocols for effective recovery processes.
- Maintained confidentiality of patient records while adhering to HIPAA regulations consistently.
- Obtained client medical history, medication information, symptoms, and allergies.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
Medical Records Specialist
Seaport Scripps Home Health
12.2021 - 04.2023
- Managed patient medical records, ensuring compliance with regulatory standards and organizational policies.
- Implemented electronic health record systems to enhance data retrieval and accuracy.
- Collaborated with healthcare providers to ensure timely updates of patient information.
- Maintained patient confidence by keeping patient records information confidential.
- Communicated effectively with staff, patients, and insurance companies by email and telephone.
- Maintained patient records in compliance with security regulations.
- Developed efficient workflows for data entry tasks, enhancing overall productivity within the department.
Emergency Dispatcher Trainee
San Diego Sheriff’s Department
06.2021 - 12.2021
- Monitored emergency calls and dispatched appropriate units to incidents efficiently.
- Operated communication systems to relay critical information to first responders promptly.
- Assessed situations quickly to prioritize response efforts based on urgency and severity.
- Collaborated with law enforcement and emergency personnel to coordinate effective responses.
- Provided support during high-stress situations, ensuring clear communication among team members.
- Participated in training sessions to enhance knowledge of protocols and response procedures.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units while tracking data in real-time environments.
Medical Assistant
Spine Institute of San Diego-Dr. Choll Kim, MD. PH
05.2016 - 05.2021
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Collaborated with interdisciplinary healthcare teams to provide coordinated care.
- Facilitated patient education on treatment plans and medications, improving understanding and compliance.
- Facilitated positive patient experience, greeting patients warmly and providing clear directions within clinic.
- Conducted patient follow-up calls to monitor treatment progress and answer any questions.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Taught patients about medications, procedures, and care plan instructions.
Education
No Degree - Public Health Education
National University
La Jolla, CAAssociate of Science - Liberal Arts, Pre-Nursing
San Diego Mesa College
San Diego, CA05-2017
High School Diploma -
Mission Bay Senior High School
San Diego, CA06-2004
Skills
- Teamwork orientation
- Record management
- Microsoft office
- Confidentiality
- Teamwork and collaboration
- Time management
- Attention to detail
- Multitasking
Certification
- Clets Certified, California Department of Justice -7/8/25-7/8/26
- CSAR, California Sex and Arson Registration
Languages
Spanish
Full Professional
Timeline
Police Records Technician
Escondido Police Department
09.2024 - Current
Emergency Dispatcher Trainee
Escondido Police Department
06.2024 - 09.2024
Medical Assistant
Spine Zone-Kamshad Raiszadeh, MD
05.2023 - 05.2024
Medical Records Specialist
Seaport Scripps Home Health
12.2021 - 04.2023
Emergency Dispatcher Trainee
San Diego Sheriff’s Department
06.2021 - 12.2021
Medical Assistant
Spine Institute of San Diego-Dr. Choll Kim, MD. PH
05.2016 - 05.2021
No Degree - Public Health Education
National University
Associate of Science - Liberal Arts, Pre-Nursing
San Diego Mesa College
High School Diploma -
Mission Bay Senior High School