Mikayla Gonzales
Valley Center ,CA
Summary
Dynamic professional with extensive experience in customer service and staff supervision at Boot Barn. Proven ability to enhance customer satisfaction through effective problem-solving and communication. Skilled in multitasking and attention to detail, successfully trained teams to exceed performance goals while fostering a positive work environment. Committed to achieving operational excellence.
Overview
8
8
years of professional experience
Work History
Police Records Technician
City of Carlsbad
Carlsbad, CA
05.2024 - Current
- Helping to improve record accuracy by meticulously reviewing and updating police reports and documents.
- Participating in ongoing training and professional development opportunities. Staying up-to-date with best practices in records management and law enforcement.
- Maintained confidentiality and security of sensitive information through department policies.
- Assisted in the reduction of case backlog through efficient organization and prioritization of tasks.
- Contributed to a well-organized filing system, resulting in easier access to archived records.
- Conducted thorough background checks on potential employees or volunteers according to department guidelines, maintaining high standards within the workforce.
- Collaborated with fellow technicians to ensure timely completion of daily tasks and projects.
- Managed incoming correspondence from other law enforcement agencies regarding ongoing cases.
Assistant Store Manager
Boot Barn
Oceanside
04.2022 - 05.2024
- Specialized in interviewing, hiring, and training associates to be well equipped with company policies and procedures.
- Observed each employee's individual strengths and worked along side them to help push them further.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries to significantly raise customer satisfaction ratings.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Analyzed customer feedback and implemented strategies to improve customer experience.
Shift Supervisor
Starbucks
San Marcos, CA
03.2019 - 03.2022
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Resolved customer complaints and issues and offered solutions to maintain customer satisfaction.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Earned high levels of repeat business and personal recommendations through exceptional service.
- Trained employees on how to meet customer needs with well-prepared beverages, clean facilities, and delightful service.
- Oversaw 45 -person team turning over $90K in weekly business.
Certified Behavioral Therapist
Instepps
Vista, CA
09.2020 - 05.2021
- Assessed clients' intellectual and adaptive functioning through functional behavioral assessment.
- Developed goals and objectives for each patient and individualized needs by customizing typical strategies to match the patients' histories, abilities, and current targets.
- Summarized individual client data and test results and maintained documentation as well as communicating updates regularly to supervisory staff.
- Identified changing treatment demands with skilled assessments of patients' reactions and responses to current strategies.
- Achieved treatment goals and reduced challenging behaviors by monitoring progress and adjusting strategies.
- Developed rapport with clients by utilizing empathy and active listening skills, creating a supportive therapeutic environment conducive to learning.
Preschool Teacher
Michelle Molina’s Family
San Marcos, CA
01.2020 - 08.2020
- Coordinated interactive activities to meet children's physical, emotional, intellectual, and social needs.
- Assisted children with task and activity completion, while allowing them to navigate challenges independently first.
- Maintained welcoming and nurturing spaces with well-organized classroom stations and materials.
- Built social, emotional, and behavioral skills in children through modeling and positive reinforcement.
- Applied knowledge of early childhood development to evaluate student learning needs and promote growth.
- Cultivated welcoming learning environments rooted in exploring new concepts and building developmentally appropriate skills.
Team Member
Chic-Fil-A
San Marcos, CA
05.2018 - 05.2019
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
- Learned all required tasks quickly to maximize performance.
- Helped managers enforce procedures and protocols through effective training strategies.
- Developed leadership potential at all ranks with targeted programs.
- Met training demands by procuring necessary resources to achieve targeted learning objectives within desired timeframes.
Education
Bachelor Of Science - Family And Human Development
Arizona State University
Tempe, AZ12.2021
Diploma -
Mission Vista High School
Oceanside, CA12.2017
Skills
- Multitasking & Time Management
- Communication
- Customer Service
- Problem-solving
- Staff Supervision
- Records Management
- Confidentiality Handling
- Information Analysis
- Attention To Detail
- Work prioritization
Languages
American Sign Language
Limited Working
Timeline
Police Records Technician
City of Carlsbad
05.2024 - Current
Assistant Store Manager
Boot Barn
04.2022 - 05.2024
Certified Behavioral Therapist
Instepps
09.2020 - 05.2021
Preschool Teacher
Michelle Molina’s Family
01.2020 - 08.2020
Shift Supervisor
Starbucks
03.2019 - 03.2022
Team Member
Chic-Fil-A
05.2018 - 05.2019
Bachelor Of Science - Family And Human Development
Arizona State University
Diploma -
Mission Vista High School