Imani Hastick
Long Island city
Summary
Results-driven Medical Call Center Representative with significant experience in healthcare customer service. Demonstrated strengths include effective communication, problem-solving and adaptability in high-pressure environments. In previous roles, have consistently improved patient satisfaction ratings by delivering clear information and resolving queries efficiently under tight deadlines.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Remote Eligibility Consultant
Adminstration of children services
New York
01.2022 - 02.2025
- Promptly answered clients' calls and email inquiries about extra information needed on their childcare voucher application. Increasing client satisfaction by 10% using my great communication skills, and emotional intelligence.
- Collected and processed important confidential information about each client to screen them for their eligibility for the program.
- Accurately navigated through the ACS software and systems. I learned these software programs quickly and helped train others on how to remember the use of each system more efficiently.
- Scheduled needed in-person interviews and provided information on appeals. Also, redirected clients to appropriate departments as necessary.
Client Service Representative II- Hybrid
Canon Solutions America
New York
10.2016 - 01.2021
- Collected and entered clients' information about requested technical help on their copy machines through Canon's ticketing software on the provided company mobile device and laptop.
- Identified and escalated recurring equipment failures, supporting IT teams in improving long-term fixes.
- Demonstrated flexibility by always being prepared to relocate to different NYC HH hospitals to do service checks on Canon equipment as requested.
Education
High School Diploma -
Bishop Kearny High School
Brooklyn, NY05-2014
Skills
- Google Workspace
- Confidential data handling
- Microsoft Excel
- Outlook
- 60 WPM typing speed
- Ticketing software
- Conflict resolution
- Organizational skills
- Data entry and accurate record-keeping
- Appointment scheduling and calendar coordination
- interpersonal skills
- Great communication skills
Certification
- Google Project Management Profesional Certifcate of Completion
Timeline
Remote Eligibility Consultant
Adminstration of children services
01.2022 - 02.2025
Client Service Representative II- Hybrid
Canon Solutions America
10.2016 - 01.2021
High School Diploma -
Bishop Kearny High School
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