Imani Heine
Panama City
Summary
Driven and customer-focused professional with experience at small businesses, adept in POS system operations and maintaining a calm demeanor under pressure. Excelled in building customer relationships, enhancing sales through personalized service, and ensuring order accuracy. Demonstrates a commitment to cleanliness, contributing to a positive customer experience.
Overview
5
5
years of professional experience
Work History
Cashier
Turtle Girls Market
10.2019 - Current
- Answered questions about store policies and addressed customer concerns.
- Addressed customer needs and made product recommendations to increase sales.
- Helped customers complete purchases and locate items.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Used POS system to enter orders, process payments and issue receipts.
Server
Beef 'O' Brady's
03.2023 - 12.2023
- Bussed and reset tables to keep dining room and work areas clean.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Answered customers' questions, recommended items, and recorded order information.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Inspected dishes and utensils for cleanliness.
Education
Bachelor of Arts - Communications
Florida State University
Tallahassee, FL05-2026
Associate of Arts - Journalism
Gulf Coast State College
Panama City, FL05-2024
Skills
- POS system operations
- Hospitality and accommodation
- Data entry
- Cleaning and sanitizing
- Proficient in Microsoft Word
- Order accuracy
- Task prioritization
- Food running
- Calm demeanor
Languages
English
Native or Bilingual
Japanese
Elementary
Timeline
Server
Beef 'O' Brady's
03.2023 - 12.2023
Cashier
Turtle Girls Market
10.2019 - Current
Bachelor of Arts - Communications
Florida State University
Associate of Arts - Journalism
Gulf Coast State College
Similar Profiles
Anne-Dominique HaasAnne-Dominique Haas
Wine & Cheese Manager at Green Turtle MarketWine & Cheese Manager at Green Turtle Market
Lucas McLaneLucas McLane
Marina Dock Hand at Turtle Cove MarinaMarina Dock Hand at Turtle Cove Marina
Harold CountsHarold Counts
Adult Education Instructor at Turtle Mountain CollegeAdult Education Instructor at Turtle Mountain College