Imani Henderson-Freeman

• Perform venipuncture and collect blood donations while maintaining strict safety and quality standards
• Provide donor care, monitor for adverse reactions, and ensure a calm, supportive donation experience
• Prepare, label, and process blood products with accuracy and attention to detail
• Maintain sterile equipment and follow regulatory protocols for safe collection procedures
• Engaged with donors, answered inquiries, and facilitated mobile blood drive operations across multiple locations

• Assisted Gold members with rentals, upgrades, and account needs, contributing to high customer satisfaction in fast‑paced airport environment

• Built strong relationships with frequent renters through personalized service

• Handled customer escalations with professionalism and efficiency • Processed transactions quickly and accurately to maintain smooth rental operations

• Expanded knowledge of fleet inventory to recommend vehicles aligned with customer preferences, improving rental satisfaction

• Delivered exceptional customer service while leveraging product knowledge to assist customers effectively.

• Managed inventory levels and retrieved items for sales floor using handheld scanners to ensure product availability.

• Organized and stocked merchandise on store shelves to optimize accessibility and enhance shopping experience.

• Operated material handling equipment, including pallet jacks and forklifts