Imani Higgins
Bronx,US
Summary
Experienced professional in customer service management with a proven track record of delivering exceptional customer satisfaction and operational efficiency. Recognized for strong leadership abilities, effective problem-solving skills, and excellent communication capabilities. Demonstrated success in fostering team collaboration and adapting to evolving challenges to achieve consistent results. Skilled in conflict resolution, process optimization, and consistently delivering high-quality customer experiences.
Overview
5
5
years of professional experience
Work History
DSP Coordinator
United staffing solutions
10.2020 - 05.2024
- Resolved client conflicts, ensuring supportive care and personalized solutions
- Maintained operational efficiency by adapting to varied client requirements.
- Transitioned between different positions to provide top-notch customer
- Support clients in less congregate settings, and help them find competitive integrated employment
- Guided clients through application completion and resume preparation.
Residential Specialist Rep Remote
Urban Resource Institute
05.2023 - 04.2024
- Resolve resident issues, enhancing satisfaction and system reliability
- Provide crisis management, showcasing adaptability and effective problem-solving
- Coordinate and perform monthly activities, creating calendars, ensuring up to date data
- Providing Housing arrangements transfers, meetings scheduled, contact details, addresses etc
- Provide other job duties as provided, or any assistant my team or management may need
Customer Assistant Rep
RobertHalf
02.2022 - 01.2023
- Maintain computer systems, ensuring continuous and efficient operations
- Understand & navigating CRM systems and various communication platforms to manage customer interactions efficiently
- Supported employees with timesheets and pay hours, ensuring accuracy
- Effectively resolving complex customer issues with a focus on exceeding expectations, including de-escalate,complaints with tact and professionalism.
- Built strong relationships with customers by providing personalized recommendations and attentive service.
Security Guard
Etsy Inc
06.2019 - 10.2022
- Implemented access control measures and emergency response protocols, & creating a safe environment
- Conducted security assessments, enhancing safety protocols and reducing incidents
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Responded quickly to emergency situations to assess and deflect issues.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Education
High School Diploma -
Harlem Jags
Bronx10.2020
Skills
- Time management
- Workload management
- Customer retention
- Sales techniques
- Crisis management
- Microsoft Outlook
- Excel
- Word
- PowerPoint
- Multitasker
- Prioritization Skills
Timeline
Residential Specialist Rep Remote
Urban Resource Institute
05.2023 - 04.2024
Customer Assistant Rep
RobertHalf
02.2022 - 01.2023
DSP Coordinator
United staffing solutions
10.2020 - 05.2024
Security Guard
Etsy Inc
06.2019 - 10.2022
High School Diploma -
Harlem Jags
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