Imani Hollis
Baltimore,MD
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Branch Ambassador
Capital One
Elkridge, MD
07.2023 - Current
- Engaged with customers to establish relationships.
- Built and maintained positive relationships with public by utilizing strategic plans.
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Improved customer satisfaction by efficiently processing transactions and addressing account inquiries.
- Educated customers on use of banking website and mobile apps.
- Supported branch management in achieving operational excellence through adherence to regulatory guidelines and internal procedures.
- Organized and detail-oriented with a strong work ethic.
- Proven ability to develop and implement creative solutions to complex problems.
- Applied effective time management techniques to meet tight deadlines.
GNA
Connectrn
Baltimore, MD
02.2022 - Current
- Bathed, dressed, groomed, toileted and fed residents to support activities of daily living.
- Maintained safe and sanitary work stations and equipment to reduce spread of germs, bacteria and other pathogens.
- Helped residents achieve highest practical physical, mental and psychosocial well-being through individualized attention.
- Supplied incontinent care, ambulation, range of motion, communication and other wellness needs to support bodily functions and meet physical therapy goals.
- Reported and recorded observations and results of treatments, tests, procedures and specimens to facilitate care plan.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
GNA
Stella Maris Nursing Home
Baltimore, MD
02.2021 - 02.2022
- Bathed, dressed, groomed, toileted and fed residents to support activities of daily living.
- Maintained safe and sanitary work stations and equipment to reduce spread of germs, bacteria and other pathogens.
- Helped residents achieve highest practical physical, mental and psychosocial well-being through individualized attention.
- Supplied incontinent care, ambulation, range of motion, communication and other wellness needs to support bodily functions and meet physical therapy goals.
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
Assistant Store Manager
Public Storage
Baltimore, MD
08.2019 - 10.2020
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
- Attained expert level of product knowledge, becoming go-to person for major sales and vendor negotiations.
Assistant Manager
Taco Bell Restaurant
Baltimore, MD
08.2017 - 07.2019
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
Education
Geriatric Nursing Assistant - Nursing Assistance
It Works Learning Center
11.2020
High School Diploma -
Carver Vocational Technical High School
06.2017
Skills
- Direct Patient Care
- Infection Control Procedures
- Issue Resolution
- Time Management
- Database Management
- Quality Assurance
- Information Updates
- Microsoft Office
- Brand Awareness
- Decision-Making
- Attention to Detail
- Self Motivation
- Active Listening
Timeline
Branch Ambassador
Capital One
07.2023 - Current
GNA
Connectrn
02.2022 - Current
GNA
Stella Maris Nursing Home
02.2021 - 02.2022
Assistant Store Manager
Public Storage
08.2019 - 10.2020
Assistant Manager
Taco Bell Restaurant
08.2017 - 07.2019
Geriatric Nursing Assistant - Nursing Assistance
It Works Learning Center
High School Diploma -
Carver Vocational Technical High School