Tasnim Begum
Richmond Hill,NY
Summary
Motivated and versatile individual with many years of experience in a fast paced, challenging environment. Taken the lead to help with team development & growth. Areas of expertise include multitasking, excelling under pressure and providing legendary customer service. More than 5 years of experience in management positions, and overall 7 years of total work experience.
Overview
9
9
years of professional experience
Work History
Branch Ambassador
Capital One
Richmond Hill , NY
04.2023 - Current
- Effectively built relationships with both established and potential customers.
- Maintained professionality and efficiency while working closely with leadership.
- Opened business and personal checking accounts. Offered services that can potentially retain customer as a one stop shop.
- Researched and answered customer inquiries with the intent of enhancing customer retention and engagement by leverage various tools and channels to recommend appropriate solutions.
- Reconciled branch vaults, balanced cash drawers and followed company cash control guidelines and procedures to protect customer and employer assets.
- Researched existing banking products and services in order to identify opportunities for improvement or expansion.
- Assisted in developing policies and procedures for the safe operation of ATMs within the branch network.
- Created detailed reports on all transactions processed by each ATM terminal throughout the day.
- Analyzed transaction logs to identify suspicious activity associated with an individual's use of an ATM.
- Performed daily inspections of ATM machines for proper functioning and appearance.
Insurance Sales Specialist
GEICO
Woodbury, NY
12.2021 - 03.2023
- Customized existing insurance programs to suit individual client needs by analyzing specific requirements.
- Recommended type and amount of coverage based on analysis of customers' circumstances.
- Handle phone calls and meeting handled average times goals.
- Reviewed policy applications for errors and liaised with underwriters to facilitate quick completion of application process.
- Sold auto, home, life and other various insurance products to individuals and affinity groups within assigned territory using consultative selling techniques.
- Handled numerous outbound and inbound sales-related calls per week to qualify individuals interested in purchasing insurance coverage.
- Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations.
- Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.
- Conducted research on insurance packages and investment options to generate client recommendations.
- Explained advantages, features and disadvantages of various policies to promote sale of plans, boosting overall sales
Talent Manager
Banana Republic
Brooklyn, NY
01.2020 - 10.2021
- Completed talent acquisition and management for internal and external placements.
- Collaborated with staff members to make accurate reservations.
- Developed contacts with individuals and organizations, applying effective strategies and techniques to promote client success.
- Onboarding new hire teams, interviewing candidates.
- Proficient in payroll and billing software.
Supervisor
Banana Republic Factory
Harlem, NY
01.2019 - 01.2020
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained compliance with company policies, objectives and communication goals.
- Set overall vision and provided team leadership.
- Developed training, task and process guidelines and communicated clear and concise directions to employees.
Assistant Store Manager
Lane Bryant
Bronx, NY
01.2018 - 01.2019
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
Visual Merchandising Manager
Lane Bryant
Harlem, NY
01.2017 - 01.2018
- Communicated visual merchandising information and standards via in-store training and regular meetings.
- Created look and feel of visual merchandising publications to better target specific audiences.
- Oversaw visual merchandising for new store openings and store collateral change-outs.
- Monitored and replenished display inventory and restructured according to available stock.
- Managed aesthetically pleasing displays to showcase company products and increase sales.
- Enhanced overall store appearance by applying careful consideration to product and display locations.
Key Holder
Lane Bryant
Brooklyn, NY
01.2016 - 01.2017
- Oversaw store operations by counting cash drawers, reviewing equipment management and supervising staff.
- Assisted with team responsibilities by cleaning, managing cash registers and product merchandising.
- Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
Education
Associate of Arts -
Borough of Manhattan Community College of The City University of New York
New York, NY2018
High School Diploma - Liberal Arts
John Adams High School
2015
Skills
- Hiring of New Talent
- Records Maintenance
- Form Completion and Submission
- Service-Oriented/Customer Service
- Direct/Visual Marketing
- Exceptional computer typing and communication (verbal/written)
- Quick adaptability
- Call Center Representative
Timeline
Branch Ambassador
Capital One
04.2023 - Current
Insurance Sales Specialist
GEICO
12.2021 - 03.2023
Talent Manager
Banana Republic
01.2020 - 10.2021
Supervisor
Banana Republic Factory
01.2019 - 01.2020
Assistant Store Manager
Lane Bryant
01.2018 - 01.2019
Visual Merchandising Manager
Lane Bryant
01.2017 - 01.2018
Key Holder
Lane Bryant
01.2016 - 01.2017
Associate of Arts -
Borough of Manhattan Community College of The City University of New York
High School Diploma - Liberal Arts
John Adams High School