GILBERTA SHKEMBI
Garfield,Nj
Summary
Dedicated personal banker with a wealth of experience bringing a steadfast commitment to understanding and fulfilling the unique financial needs of each client. Focusing on building trust and fostering long-term relationships. Thriving on providing tailored financial solutions that empower clients to achieve their goals.
Having extensive experience in customer service, sales, and branch operations has honed the ability to navigate complex financial landscapes effortlessly. This background has led to excelling at identifying opportunities to improve client portfolios through strategic cross-selling and referral programs. As a result, consistently surpassing sales targets while ensuring compliance standards are met has been achieved.
Devoted to ongoing learning and professional growth, a dedication to staying updated on industry trends and emerging technologies. This commitment enhances client service and contributes to business success. With a deep passion for delivering outstanding service to clients and possessing strong analytical skills.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Branch Ambassador
Capital One Bank N.A
Paramus, NJ
04.2023 - Current
- Improved customer satisfaction by providing personalized service and addressing concerns promptly.
- Streamlined client onboarding process, resulting in improved client retention rates.
- Fostered genuine customer relationships, addressing diverse financial needs and enhancing customer engagement
- Demonstrated proficiency in digital platforms, guiding customers through online experiences and promoting banking channels
Personal Banker
Citibank
Ridgewood, NJ
12.2021 - 09.2022
- Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.
- Cultivated client relationships and increased sales through targeted cross-selling and referral programs
- Educated clients on digital channels and leveraged Smart Banking tools to present tailored financial solutions
- Ensured rigorous adherence to Citibank policies, standards, and compliance requirements.
- Exceeded individual performance metrics consistently while maintaining exceptional levels of client satisfaction ratings throughout tenure as Personal Banker.
- Collaborated with branch team members to achieve monthly sales targets and improve overall performance.
- Streamlined daily operations, ensuring accurate transaction processing and efficient customer service delivery.
- Enhanced client retention with proactive follow-ups and timely resolution of account issues.
Branch Banker
PNC Bank
Garfield, NJ
11.2019 - 10.2021
- Led branch sales initiatives, promoting and cross-selling banking products/services, driving revenue growth
- Established strong client relationships, offering personalized banking solutions, and ensuring customer satisfaction
- Collaborate cross-functionally with IT and Sales teams to refine product offerings and optimize service delivery.
Branch Sales Service Representative
PNC Bank
Garfield, NJ
05.2018 - 11.2019
- Maintained customer-centric interactions, executing account processes, and exceeding sales goals through strategic product recommendations
- Processed diverse range of financial transactions, ensuring accuracy, compliance, and exceptional customer service
- Managed ATM operations, ensuring optimal functionality, maintenance, and customer accessibility.
Teller/Back up Head Teller
PNC Bank
Garfield, NJ
04.2015 - 05.2018
- Managed financial transactions with strict compliance to institutional standards, ensuring accuracy
- Led team training initiatives, optimizing operational efficiency and promoting collaboration
- Delivered exceptional customer service, handling deposits, withdrawals, and offering tailored product recommendations
- Facilitated interdepartmental communication, directing client inquiries efficiently
- Managed ATM operations, including maintenance and troubleshooting, ensuring consistent functionality.
Sales Representative
Abcom
Pogradec, Albania
01.2014 - 02.2015
- Provided detailed information on various services, assisting clients in selecting appropriate packages tailored to their needs
- Oversaw inventory management, prepared reports to track sales trends, service activations, and inventory status.
Branch Loan Administrator
NOA SH.A.
Pogradec, Albania
02.2009 - 08.2013
- Demonstrated product expertise, promoting diverse financial products and ensuring exemplary customer service
- Executed contracts with clarity, providing clients comprehensive overviews of loan terms and maintaining organizational integrity
- Managed policy documentation, staying updated to ensure consistent compliance across client interactions
- Verified document authenticity, ensuring accurate loan processing and adherence to regulatory standards
- Managed end-to-end loan processes, emphasizing regulatory compliance and risk assessment
- Conducted thorough credit assessments, leveraging data-driven strategies to minimize loan risks
- Improved operational efficiency through process optimization and cross-functional collaboration.
Branch Administrator
NOA SH.A. ( Opportunity Albania)
Pogradec, Albania
03.2008 - 02.2009
- Led client onboarding and loan application procedures, ensuring accurate documentation and compliance with regulations
- Streamlined operational processes, optimized loan processing times, and implemented quality assurance protocols to enhance service quality.
Education
Finances-Accounting- Banking Specialist
Faculty of Economics At University of Tirana
Albania12.2007
Skills
- Professional Networking
- Financial Product Knowledge
- Time management
- Risk management
- Customer service excellence
- Problem-solving abilities
- Organizational skills
- Effective communication
- Cross-selling proficiency
- Data entry accuracy
- Banking software proficiency
- Loan Processing
Languages
English
Full Professional
Albanian
Native or Bilingual
Certification
- Business Analytics Science, University Of Virginia - May 2023
- Agile, Udemy- July 2023
- Digital Marketing, Udemy-2023
Timeline
Branch Ambassador
Capital One Bank N.A
04.2023 - Current
Personal Banker
Citibank
12.2021 - 09.2022
Branch Banker
PNC Bank
11.2019 - 10.2021
Branch Sales Service Representative
PNC Bank
05.2018 - 11.2019
Teller/Back up Head Teller
PNC Bank
04.2015 - 05.2018
Sales Representative
Abcom
01.2014 - 02.2015
Branch Loan Administrator
NOA SH.A.
02.2009 - 08.2013
Branch Administrator
NOA SH.A. ( Opportunity Albania)
03.2008 - 02.2009
Finances-Accounting- Banking Specialist
Faculty of Economics At University of Tirana