CERTIFICATION:
Terri Aminu
Branch Ambassador
Gwynn Oak,MD
Summary
Highly motivated leader with passion for cybersecurity management. Known for ability to build strong customer relationships to understand requirements and deliver value-added solutions. Adept at assisting with risk management within financial institutions, from preventive measures to disaster mitigation and recovery. Strengths in providing online security research, planning, and maintenance. Skilled at training internal users on security procedures and preventative measures.
Overview
1
1
Certification
1
1
year of post-secondary education
11
11
years of professional experience
Work History
Branch Ambassador
CAPITAL ONE
Baltimore, MD
05.2013 - Current
- Manage teams and customer relationships for four branches.
- Tasks include: Coach, develop and motivate the team to drive successful sales results Facilitate training to develop the team's knowledge of security operations to ensure (98.9%+) successful audits.
- Utilize multiple computer applications to manage budget which considers branch travel, overtime, scheduling, and miscellaneous expenses Oversaw branch operations (in-person/virtual) to achieve audit inspection scores of 98.9% and 100%.
- Conduct interviews for multiple positions within the branch.
- Supervise branch staff alongside and during the absence of the Branch Manager.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Cross-trained and provided back up for customer service managers.
- Met all customer call guidelines including service levels, handle time and productivity.
- Surpassed sales goals through implementation of effective marketing strategies.
- Maintained up-to-date knowledge of product and service changes.
Risk Associate
09.2010 - 05.2013
- Complied with operational controls this included: corporate and regulatory procedures to ensure the safety of assets.
- Conducted weekly team meetings to keep up with goals.
- Maintained monthly morale budget Used multiple lines of communication (Phone, Live Chat, Email) Created the monthly newsletter to showcase audit scores, operation goals, successes, and quizzes.
Education
Master of Science - Cyber-Security
UNIVERSITY OF MARYLAND GLOBAL CAMPUS
09.2017 - 05.2018
Bachelor of Science - Criminal Justice
VIRGINIA STATE UNIVERSITY
Skills
SY0-501 CompTIA Security Certification
SKILLS:
Network Scanning (Networking/ Vulnerability)
Brutus/ Cain and Abel/ OphCrack
Basic Computer Applications
Risk Mitigation Planning
Multiple lines of Communications
Leadership
Verbal and written communication
Planning and Coordination
Certification
SY0-501 CompTIA Security+ Certification
Timeline
Master of Science - Cyber-Security
UNIVERSITY OF MARYLAND GLOBAL CAMPUS
09.2017 - 05.2018
Branch Ambassador
CAPITAL ONE
05.2013 - Current
Risk Associate
09.2010 - 05.2013
Bachelor of Science - Criminal Justice
VIRGINIA STATE UNIVERSITY
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