Kelsey Alexandre
Brooklyn,,NY
Summary
Quality-driven technical support and retail management professional with 7+ years of experience in data-oriented systems, troubleshooting, data analytics and quality assurance. Possesses a keen ability to proactively seeking out and pursue opportunities for process improvement, leading projects that leverage technical strategies, and exceeding corporate objectives.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Branch Ambassador
Capital One Bank
Brooklyn, NY
01.2024 - Current
- Analyzing information to proactively identify risks, trends, and process improvements
- Strong business judgment, leadership and integrity; tenacious decision maker, able to bring a healthy, aggressive, yet responsible approach to business
- Identifying and implementing process improvements driving issue resolution and risk mitigation activities
- Developing and maintaining formal process documentation including procedures and process flow diagrams
- Leading engagement efforts and utilizing exceptional communication, teamwork and influence skills to foster team alignment and drive process success
- Researching and answering customer inquiries with the intent of enhancing customer retention and engagement by leveraging various tools and channels to recommend appropriate solutions
- Ensuring all, audit and security policies and procedures are followed in accordance with Bank policy and Federal regulations
- Managing cash as a vault custodian, ensuring efficient branch operations through effective cash forecasting and inventory management
- Servicing ATMs to maintain optimal cash flow for customers, troubleshooting issues and collaborating with respective departments to mitigate risks effectively.
Floor Manager
CB2
New York, NY
11.2022 - 01.2024
- Supervised and led a team of 20+ associates, implementing streamlined communication methods that saved over $50,000 by preventing fraudulent purchases
- Enhanced new employee orientation processes, contributing to an 11% improvement in operational efficiency through quality assurance testing
- Championed DEIB initiatives, resulting in a 10% reduction in turnover by offering competitive compensation and career growth opportunities.
Account Executive
Eldon Square INC.
Atlanta, GA
01.2021 - 10.2022
- Utilized advanced data manipulation techniques to create data-rich reports, driving a 75% increase in document adoption
- Strategically optimized transactional operations, securing $7M in revenue from five new accounts within the first fiscal year through cold calling and networking.
Operational Manager
Victoria's Secret
Herald Square, NY
07.2015 - 03.2019
- Conducted an in-depth analysis of customer support requirements, leading to a 70%+ increase in productivity within the first year
- Collaborated with cross-functional teams, achieving a 10% reduction in payroll discrepancies through accurate submission of timesheets
- Successfully recruited, hired, and trained over 120 employees, focusing on talent development to sustain operational excellence.
Education
Bachelor of Science - Management, Information Systems
Bellevue University
Skills
- Business Intelligence
- Financial Acumen
- Organizational Change
- Leadership
- Organizational Skills
- Learning and Development Design
- Risk Management
- Corrective Action Plans
- Reporting Analysis
- Team Collaboration
- Training and Development
- Project Management
- Systems Implementations
- Research and Strategy
- Negotiation
- Business analysis
- Content Creation
Websites
Certification
- Google IT Support
- AWS Data Analyst
- AWR-173-W Information Security Basics
Timeline
Branch Ambassador
Capital One Bank
01.2024 - Current
Floor Manager
CB2
11.2022 - 01.2024
Account Executive
Eldon Square INC.
01.2021 - 10.2022
Operational Manager
Victoria's Secret
07.2015 - 03.2019
Bachelor of Science - Management, Information Systems
Bellevue University
Similar Profiles
TRACEY MURPHYTRACEY MURPHY
Bank Voice, High Priority Specialist at Capital One BankBank Voice, High Priority Specialist at Capital One Bank
Katera BellKatera Bell
High Volume Recruiter at Capital One BankHigh Volume Recruiter at Capital One Bank
CARLENE MINIERCARLENE MINIER
Principal Risk Management Coordinator at Capital One BankPrincipal Risk Management Coordinator at Capital One Bank
Gary PachecoGary Pacheco
Branch Ambassador at Capital One BankBranch Ambassador at Capital One Bank
Madison Pede Madison Pede null
Waitress at Duffs Famous Wings of Orchard ParkWaitress at Duffs Famous Wings of Orchard Park