Shahraj Bajwa
New York
Summary
Highly skilled individual with background in banking and customer service. Notable strengths include strong interpersonal skills, ability to build and maintain beneficial relationships, and adeptness at promoting bank products and services. Past roles demonstrate commitment to driving branch growth through innovative strategies that enhance customer experience.
Overview
9
9
years of professional experience
5
5
years of post-secondary education
Work History
Branch Ambassador
Capital One
07.2022 - Current
- Support clients in all areas of the branch based on individual needs including cash handling, processing checks, credit card payments, and cash advances
- Refer clients to different departments within the bank
- Assess fraudulent risk throughout every transaction using platforms such as EASE and Imagesoft
- Settle ATMs weekly as the sole ATM custodian
- Assist new and existing clients with opening a variety of accounts online, guiding them through a seamless online banking experience
- Promote new interest rates and services tailored to individual clients
- Process cashiers checks for up to $1.7 million, acting as a liaison between the client and management/fraud department
- Organize retention paperwork and miscellaneous files pertinent to daily branch operations
- Lead team meetings to discuss daily agenda and new bank services
- Collaborate with team members to enhance customer experience and satisfaction.
Manager
Clements Market
03.2020 - 03.2022
- Negotiated with vendors and sales representatives
- Memorized various companies' products, including prices and discounts
- Consistently met monthly sales goals by highlighting target merchandise
- Promoted reward programs and special offers
- Handled cash and calculated totals to ensure the accuracy of end of day report
Bank Teller
Mocse Credit Union
08.2017 - 07.2018
- Responded to 50+ weekly customer inquiries
- Used resources to identify referral opportunities
- Connected with local businesses to expand bank products and portfolios
- Provided account services to customers by receiving deposits and loan payments, processing withdrawals, and cashing checks
Education
University of California - Economics
University of California, Riverside
09.2018 - 01.2020
High School -
Sonora High School
08.2014 - 06.2018
Skills
- Client Management
- Deadline Oriented
- Referral Identification
- Business Development
- Compliance adherence
- Customer onboarding
- Client relationship management
Timeline
Branch Ambassador
Capital One
07.2022 - Current
Manager
Clements Market
03.2020 - 03.2022
University of California - Economics
University of California, Riverside
09.2018 - 01.2020
Bank Teller
Mocse Credit Union
08.2017 - 07.2018
High School -
Sonora High School
08.2014 - 06.2018