Summary
Overview
Work History
Education
Skills
Languages
Roles And Responsibilities
Timeline
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MATHEUS MACENA

NEWARK

Summary

Dynamic Branch Ambassador at Capital One with a proven track record in customer service and operational efficiency. Recognized for enhancing client experiences and achieving high satisfaction rates. Skilled in digital banking and conflict resolution, I drive results through innovative solutions and strong team collaboration, contributing to branch growth and community engagement.

Overview

4
4
years of professional experience

Work History

Branch Ambassador

Capital One
Newark
10.2024 - Current
  • Deliver exceptional customer service by guiding clients through digital tools, banking solutions, and account inquiries.
  • Serve as the face of Capital One’s mission of changing banking for good by building trusted relationships, and empowering customers through financial education and support.
  • Recognized as the 'Big East Way' winner for Q4 2024, awarded for outstanding customer service, and dedication to team excellence.
  • Promote Capital One’s core values by bringing ingenuity, simplicity, and humanity to banking, ensuring each customer interaction is personalized, efficient, and meaningful.
  • Proactively identify opportunities to enhance client experiences, contributing to branch growth and deeper community engagement.
  • Collaborate closely with team members to uphold Capital One’s culture of innovation, inclusion, and customer-first service.

TELLER

Crown Bank
Harrison
03.2024 - Current
  • Process customer transactions efficiently, ensuring accurate cash handling and account management.
  • Resolve customer inquiries, achieving high satisfaction rates and fostering trust.
  • Maintain up-to-date knowledge of banking regulations, ensuring compliance and reducing risk.
  • Spearhead innovative projects, driving substantial improvements in team productivity.
  • Collaborate across departments to implement efficient workflows and deliver exceptional results.
  • Streamline transaction processes, enhancing operational efficiency and minimizing errors.
  • Conduct thorough account reviews, ensuring compliance with banking regulations.
  • Develop creative solutions for complex account issues, enhancing problem-solving skills.

CLEANER

Excel Facility
01.2021 - 02.2024
  • Maintained cleanliness of facilities, ensuring a hygienic environment for over 500 daily visitors.
  • Implemented efficient cleaning schedules, reducing downtime by 12% and improving operational flow.
  • Collaborated with team to address urgent cleaning needs, enhancing overall workplace safety.
  • Utilized specialized cleaning equipment to achieve high standards of cleanliness and sanitation.
  • Conducted regular inspections, identifying and resolving issues promptly to maintain facility standards.
  • Maintain pristine work environments through meticulous cleaning and organization.
  • Implement efficient cleaning routines, ensuring high standards of hygiene and safety.

Education

HIGH SCHOOL DIPLOMA -

East Side High School

Skills

  • Customer Service
  • Team Collaboration
  • Sales Strategy
  • Problem Solving
  • Regulatory Compliance
  • Operational Efficiency
  • Microsoft Word
  • Microsoft Excel
  • Cash Handling
  • Digital Banking
  • Data Analysis
  • Conflict Resolution
  • Marketing Strategy
  • Time Management
  • Data Entry
  • Attention to Detail
  • Client Relations
  • Communication

Languages

  • Portuguese, Native
  • Spanish, Proficient

Roles And Responsibilities

  • Process customer transactions efficiently, ensuring accurate cash handling and account management.
  • Resolve customer inquiries, achieving high satisfaction rates and fostering trust.
  • Maintain up-to-date knowledge of banking regulations, ensuring compliance and reducing risk.
  • Collaborate across departments to implement efficient workflows and deliver exceptional results.
  • Streamline transaction processes, enhancing operational efficiency and minimizing errors.
  • Conduct thorough account reviews, ensuring compliance with banking regulations.
  • Implement digital banking initiatives, improving customer experience and reducing wait times.
  • Develop creative solutions for complex account issues, enhancing problem-solving skills.

Timeline

Branch Ambassador

Capital One
10.2024 - Current

TELLER

Crown Bank
03.2024 - Current

CLEANER

Excel Facility
01.2021 - 02.2024

HIGH SCHOOL DIPLOMA -

East Side High School

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MATHEUS MACENA