Travis Powell
Bronx,NY
Summary
Professional in customer relations and branch operations, bringing valuable experience to role. Known for driving client satisfaction and supporting branch growth through effective problem-solving and communication. Focused on team collaboration and flexibility to meet evolving needs, with reliability and strong interpersonal skills.
Overview
15
15
years of professional experience
Work History
Branch Ambassador
Capital One
11.2021 - Current
- Streamlined client onboarding process, resulting in improved client retention rates.
- Improved customer satisfaction by providing personalized service and addressing concerns promptly.
- Delivered exceptional customer service by identifying opportunities for cross-selling additional products and services based on client needs.
- Coordinated community outreach events to strengthen the bank''s local presence, contributing to increased brand awareness.
- Maintained a thorough understanding of all banking products and services offered within the branch to provide knowledgeable guidance to clients.
- Assisted in branch audits, ensuring compliance with financial regulations and maintaining high standards of service.
- Facilitated team communication to efficiently address client needs and resolve issues.
Mail Clerk
IST Management
11.2016 - 11.2021
- Operating mail, fax, and copy equipment, handling shipping and receiving of national and international packages, distribute clients personal and business packages and mail, data entry, deliver client's messengers and also received them, lifting large packages and mail bundles, maintaining logs and reports
- Safeguarded sensitive information through proper handling of confidential correspondence according to company policies.
- Reduced delivery errors by diligently sorting and categorizing mail according to recipient names, departments, and zip codes.
- Collaborated with other departments when necessary to resolve any discrepancies or issues related to incoming or outgoing mail items.
- Managed high-volume mail periods effectively, ensuring that all incoming and outgoing items were processed in a timely manner.
Client Service Rep
Maximus
01.2013 - 01.2015
- Assist clients with picking health insurances, educating the clients on pricing, tax credits, and the benefits of health providers, assist the clients with application process or help the clients to complete the application, assist clients on finding a broker
Program Assistant
Disability Service Adjudication
01.2011 - 01.2013
- Support the case control/PDU unit by processing SD (supplemental development) letters and decision letters to notify claimants of disability application status
- Retrieve assigned cases; stage them for distribution to adjudicators
Data Entry Clerk
State Roadway and Toll Authority
01.2010 - 01.2011
- Process and review5,000 images per day, look for errors and violations, meet daily production goals
- Participated in various incentive programs and contests designed to support achievement of production goals
- Responsible to provide prompt and accurate information in response to customer inquiries and maintained up-to-date records at all times
- Ran reports and supplied data to fulfill customer report requirements
Education
BBA - Business Administration And Management
Claflin University
Orangeburg, SC05-2009
Skills
- Data Entry Expertise
- Team-Oriented Approach
- Client Support
- Effective Team Collaboration
- Brand Recognition
- Analytical Problem-Solving
- Effective Time Management
- Detail-Oriented Analysis
- Critical Thinking Skills
- Skilled at Prioritizing Multiple Tasks
- Consistent Reliability
- Proficient in Task Management
- Effective Verbal Communication
Timeline
Branch Ambassador
Capital One
11.2021 - Current
Mail Clerk
IST Management
11.2016 - 11.2021
Client Service Rep
Maximus
01.2013 - 01.2015
Program Assistant
Disability Service Adjudication
01.2011 - 01.2013
Data Entry Clerk
State Roadway and Toll Authority
01.2010 - 01.2011
BBA - Business Administration And Management
Claflin University
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