Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mary R. Recine

West Babylon

Summary

A driven and dedicated administrative professional with experience in both Banking and Administrative environments.

Demonstrates strong organizational, communication, and problem solving skills and is always ready to tackle new challenges with dedication and enthusiasm.



Overview

36
36
years of professional experience

Work History

BRANCH AMBASSADOR

CAPITAL ONE, N.A
01.2017 - 04.2022


  • Improved customer satisfaction by providing personalized service and addressing concerns promptly.
  • Managed daily cash transactions accurately and efficiently, upholding stringent security protocols.
  • Maintained a thorough understanding of all banking products and services offered within the branch to provide knowledgeable guidance to clients.
  • Developed innovative marketing strategies that attracted new clientele to the branch.
  • Delivered exceptional customer service by identifying opportunities for cross-selling additional products and services based on client needs.

FLEET ADMINISTRATOR FOR NYCT/LIRR

HILO MATERIALS GROUP
01.2014 - 01.2017
  • Dispatching/Scheduling routine and emergency service, along with Billing and Invoicing,
  • Create and achieve monthly sales quotas along with creating results driven management reports.
  • Managing and directing sales/service staff to ensure timely resolution of customer issues
  • Worked with drivers, customers and company personnel to resolve service issues, routing and planning and mechanical problems.
  • Streamlined communication between drivers, dispatchers, and management by implementing an effective tracking system for fleet operations.
  • Positively interacted with drivers, upper management and shop department, which helped improve overall communication.

CUSTOMER SERVICE REPRESENTATIVE/TELLER

CITIBANK, NA
01.2010 - 01.2014
  • Customer service that entailed building long term relationships with customers and providing suggestions regarding products and services
  • Sales/Investment referrals, Credit/Loan referrals, Cash handling and daily teller operations to reach branch objectives and quotas
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.

CUSTOMER SERVICE REPRESENTATIVE/TELLER

TEACHERS FEDERAL CREDIT UNION
01.2007 - 01.2010


  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
  • Developed strong relationships with customers through exceptional service, fostering loyalty and trust.

SENIOR DEALER SUPPORT REPRESENTATIVE

OLYMPUS AMERICA CORPORATION
01.1998 - 01.2002
  • Responsible for administration duties including creating training manuals and coordinated daily work schedules to ensure adequate coverage.
  • Accepted escalated calls to resolve complex and difficult issues.
  • Provided ongoing training and development opportunities for junior representatives, fostering professional growth within the team.

BRANCH ADMINISTRATOR

LONG ISLAND COMMERCIAL BANK
01.1995 - 01.1998
  • Overall management of daily operations of branch banking, sales and customer service.
  • Provided direct coaching on sales process and service delivery to all staff.
  • Ensured timely resolution of customers issues to ensure customer satisfaction.
  • Assessed creditworthiness of potential customers for loan products and obtained documentation to complete loan packages for underwriting department.


SALES MANAGER

CITIBANK, NA
01.1990 - 01.1994
  • Directed day to day sales activities and assisted Branch Manager in all daily activities of branch banking.
  • Reviewed customer requests for personal loans, car loans, mortgages and home equity loans and obtained completed applications with all needed documentation for underwriting department
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Led a successful sales team by providing motivational coaching and performance-based incentives.
  • Built long-lasting client relationships through excellent customer service and consistent followups.

STORE MANAGER

SHOE SECRETS, DIV. OF THE BUTLER GROUP
07.1986 - 01.1990
  • Overall management of retail store daily operations.
  • Responsibilities included were sales and customer service, advertising and promotion, personnel management, hiring, training, scheduling, cash management/banking, management reports and sales quotas.

Education

HIGH SCHOOL DIPLOMA -

Academy of St. Joseph College Prep High School
Brentwood, NY

BBA - BUSINESS MANAGEMENT/MARKETING

Dowling College
Oakdale, NY
05-1990

Skills

  • Impressive Research and Analytical skills - Highly Driven
  • Results oriented - Decisive
  • Organized and Meticulous - Team player
  • Time management
  • Customer service
  • Multitasking
  • Excellent communication
  • Organizational skills
  • Detail-oriented
  • Data entry

Timeline

BRANCH AMBASSADOR

CAPITAL ONE, N.A
01.2017 - 04.2022

FLEET ADMINISTRATOR FOR NYCT/LIRR

HILO MATERIALS GROUP
01.2014 - 01.2017

CUSTOMER SERVICE REPRESENTATIVE/TELLER

CITIBANK, NA
01.2010 - 01.2014

CUSTOMER SERVICE REPRESENTATIVE/TELLER

TEACHERS FEDERAL CREDIT UNION
01.2007 - 01.2010

SENIOR DEALER SUPPORT REPRESENTATIVE

OLYMPUS AMERICA CORPORATION
01.1998 - 01.2002

BRANCH ADMINISTRATOR

LONG ISLAND COMMERCIAL BANK
01.1995 - 01.1998

SALES MANAGER

CITIBANK, NA
01.1990 - 01.1994

STORE MANAGER

SHOE SECRETS, DIV. OF THE BUTLER GROUP
07.1986 - 01.1990

HIGH SCHOOL DIPLOMA -

Academy of St. Joseph College Prep High School

BBA - BUSINESS MANAGEMENT/MARKETING

Dowling College

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Mary R. Recine