Negar Nasiri
Frisco,TX
Summary
Dynamic professional with extensive experience at banking, excelling in AML compliance and customer service. Proven track record in fraud prevention and enhancing customer satisfaction through personalized service. Strong leadership skills complemented by a strategic approach to sales and marketing, driving brand awareness and business growth across diverse sectors. Passion about financial compliance and risk mitigation. Familiar with Lean Six Sigma for process improvement.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Branch Ambassador
Capital One
11.2021 - Current
- Perform banker and teller duties.
- Manage ATMs and Vaults, ensuring cash flow and maintenance.
- Support personal and small business banking clients.
- Handle customer complaints, de-escalation, and fraud prevention.
- Conduct transaction monitoring and AML/BSA compliance reviews.
- Recognized for stopping fraudulent activities.
- Collaborate with Customer Resiliency Program (CPR) for fraud risk assessments and enhanced due diligence.
- Improved customer satisfaction by providing personalized service and addressing concerns promptly.
- Enhanced branch operations by implementing efficient processes for day-to-day tasks.
- Assisted in branch audits, ensuring compliance with financial regulations and maintaining high standards of service.
General Advisor
Sephora
10.2018 - 07.2021
- Maintained up-to-date knowledge on industry trends and regulations, ensuring accurate advice was provided to clients at all times.
- Developed long-lasting relationships with clients to ensure consistent retention and loyalty.
- Provided sales and consulting support, assisting with Credit Card applications.
- Developed and implemented sales strategies to boost revenue.
- Conducted inventory audits and inspections.
- Recognized as the Top Sales Performer and Best Team Player.
- Awarded for the highest number of completed credit card applications.
- Selected for the Service Lead Position.
Development Manager
Pars Hayan Co.
06.2013 - 02.2017
- Developed and managed nationwide sales strategy.
- Determined profit shares and discount policies for retailers.
- Recruited and trained sales representatives.
- Monitored financial transactions directly with the company's accountant to prevent financial misconduct by regional representatives and retailers.
- Organized and supervised trade exhibitions and promotional events.
- Oversaw the creation of catalogs and brand advertisements.
Area Marketing Manager
Poober Co.
06.2010 - 06.2013
- Increased brand awareness by developing and implementing strategic marketing campaigns.
- Managed Sales operations for multiple retails locations.
- Mentored junior team members, fostering a culture of continuous learning and professional development within the department.
- Developed strong relationships with key stakeholders to maximize partnership opportunities and drive business growth.
- Organized trade show appearances, ensuring consistent branding and messaging across all event materials for optimal audience engagement.
- Boosted sales performance through the creation of targeted promotional materials and events.
- Successfully managed One product line, coordinating launch timelines and marketing efforts to ensure a cohesive brand experience across all offerings.
Education
Bachelor of Science - Occupational Health And Safety
Shahih Beheshti Medical Science
Tehran/ IranMBA - Marketing
Azad University
Tehran/ IranSkills
- Brand awareness
- Teamwork and collaboration
- Customer service & Conflict Resolution
- AML & Fraud Risk Assessment
- KYC & Compliance Regulations
- Sales Strategy & Business Development
- Attention to detail
- Training & Leadership
- Multitasking Abilities
- Decision-making
- Analytical thinking
- Financial Operations & Cash Flow Management
Certification
- ABA Certificate in Fraud Prevention
- ABA Certificate in BSA and AML Compliance
Languages
English
Persian
Timeline
Branch Ambassador
Capital One
11.2021 - Current
General Advisor
Sephora
10.2018 - 07.2021
Development Manager
Pars Hayan Co.
06.2013 - 02.2017
Area Marketing Manager
Poober Co.
06.2010 - 06.2013
Bachelor of Science - Occupational Health And Safety
Shahih Beheshti Medical Science
MBA - Marketing
Azad University
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