SHIVANI PERSAUD
Yonkers,NY
Summary
Experienced customer service representative with a strong desire to take on a leadership role. Leveraging exceptional interpersonal skills, customer service expertise, and management abilities to make a valuable contribution to a progressive organization. Committed to embracing continuous challenges and growth opportunities tied to enhancing performance and productivity.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Branch Ambassador
Capital One
White Plains, NY
10.2022 - Current
- Streamlined client onboarding process, resulting in improved client retention rates.
- Improved customer satisfaction by providing personalized service and addressing concerns promptly.
- Delivered exceptional customer service by identifying opportunities for cross-selling additional products and services based on client needs.
- Coordinated community outreach events to strengthen the bank''s local presence, contributing to increased brand awareness.
- Engaged with customers to establish relationships.
- Assisted in branch audits, ensuring compliance with financial regulations and maintaining high standards of service.
- Mentored new team members, fostering a collaborative work environment and promoting employee growth.
- Maintained a thorough understanding of all banking products and services offered within the branch to provide knowledgeable guidance to clients.
- Enhanced branch operations by implementing efficient processes for day-to-day tasks.
- Actively participated in ongoing professional development opportunities, staying current with industry trends and news relevant to the role.
- Managed daily cash transactions accurately and efficiently, upholding stringent security protocols.
ASSISTANT MANAGER
ZALES – The Diamond Store
White Plains, New York
04.2016 - 10.2022
- Consistently improved the level of customer satisfaction and outperformed sales every quarter
- Maintained and updated jewelry records, organized inventory reports of the store reducing shrinkage
- Ensured proper presentation, organization, storing and replenishment of stock
- Give customers outstanding support by understanding their needs, recommending the right products, services and resolved customer issues as they arose
- Executed daily/weekly/monthly sales goals
- Attended product training classes and seminars and participated in pre-selling drives to maximize sales
- Recommended merchandise to customers based on their needs and preferences
- Contacted other store locations to determine merchandise availability
- Completed all cleaning, stocking and organizing tasks in assigned sales area
- Collaborated on daily routines and facilitated store flow
- Balanced register completing accurate cash and credit transactions
- Expanded customer database increasing Credit lines and surpassing standards
- Maintaining customer relationships and setting personal employee sales goals
- Effectively able to multi-task numerous responsibilities with minimal supervision
- Managed administrative work through filing, inventory, customer follow-up and familiarizing myself with Fine Jewelry and company policies
- Recommended current styles and trends in fine jewelry
- Computed sales and total purchases using a point of sales system that processed cash, credit, and checks
- Consistently met and exceeded quota for credit card applications and sales goals
- Contacted vendors, other stores, and utilized the company website to fulfill customer special orders
- Processed and logged Return To Vendor (RTV) merchandise through store database system keeping detailed records
- Maintained professional relationship and attitude with clients and coworkers
- Efficiently and accurately processed customer check-out including cash, check and credit card
- Up sell and suggestive sell products and accessories to customers
- Maintained the appearance and cleanliness of the store
- Responsible for opening and closing registers, register management of POS system and merchandise returns
- Placed special merchandise orders for customers
- Shared product knowledge with customers while making personal recommendations, and forming professional relationships with customers
- Worked as a team member to provide the highest level of service to customers
- Verified that all merchandising standards were maintained on a daily basis.
Education
Business Management -
UNIVERSITY OF GUYANA
06.2013
Phlebotomy -
INSTITUTE OF LABORATORY MEDICINE
06.2010
Skills
- Brand Awareness
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Attention to Detail
- Problem-solving abilities
- Multitasking
- Reliability
- Excellent Communication
- Team Collaboration
- Active Listening
- Adaptability and Flexibility
- Relationship Building
- Analytical Thinking
- Team Development
Skillshighlights
- QuickBooks
- Microsoft Word
- Time Management
- XStore Point of Sale System
- Microsoft Excel
- Detail/Multi-Task Oriented
- Scanning, Printing, copying, faxing
- Excellent Leadership & Communication Skills
- Telephone Etiquette
- Adaptable, flexible
- Prepare shipments
- Dependable and Efficient
References
Available upon request
Certification
Certification in Align
Certification in Emotional Intelligence
Timeline
Branch Ambassador
Capital One
10.2022 - Current
ASSISTANT MANAGER
ZALES – The Diamond Store
04.2016 - 10.2022
Business Management -
UNIVERSITY OF GUYANA
Phlebotomy -
INSTITUTE OF LABORATORY MEDICINE