Summary
Overview
Work History
Education
Skills
Timeline
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Kevin Alvarado

Laurel,MD

Summary

An experienced and dedicated inquisitive branch ambassador with a proven track record of operational excellence and exceptional customer service. An extraordinary team player adept committed to upholding bank polices, Federal regulations, and living the company values. Eager to contribute to the role of Cafe Ambassador at Capital One, creating memorable experiences and driving brand awareness.

Overview

9
9
years of professional experience

Work History

Branch Ambassador

Capital One
08.2017 - Current
    • Spearheaded new initiatives to increase Apex to E4A usage by hosting team meetings, which resulted in a 70% increase and consistently meeting monthly metrics.
    • Investigated root causes of issues to resolve customer dissatisfaction effectively.
    • Recognized by leadership for the most successful business account openings for the Eastern Maryland market.
    • Subject matter expert in reviewing business documents and account openings, ensuring compliance with Capital One standards.
    • Trained new hires on Capital One polices & procedures in order to be Well Managed.
    • Traveled to various branches to assist. Adaptive to their needs and share best practices.
    • Highly knowledgeable in Pinpoint, ensuring operational excellence in audit, polices, security, and Federal regulations.
    • Ensuring branch can operate on a day-to-day basis by being adept at operating cash vault systems, managing branch vault, and handling incoming & outgoing shipments of over $300k.
    • Educate customers on technical devices to bank more ways via various channels
    • Stay informed about industry trends and best practices to remain at the forefront of the field.
    • Foster an environment that encourages open discussions about financial well-being and provide personalized guidance on their financial journey.

Service Manager

Chiptole
12.2014 - 08.2017
  • Managed inventory control to maintain optimal stock levels and reduce costs.
  • Managed and maintained daily operations, overseeing a staff of 15.
  • Conducted regular performance evaluations for staff members, providing constructive feedback and opportunities for growth.
  • Maintained strict adherence to food safety protocols to ensure food safety is met compliance at all times.
  • Enhanced customer satisfaction by implementing efficient food service processes and procedures.
  • Engaged with the community and calibrated with local non-profits to host successful fundraisers.

Education

High School Diploma -

Bladensburg High School
Bladensburg, MD
05.2014

Skills

    • Creative Thinking
    • Organizational Skills
    • Networking Abilities
    • Problem Solving
    • Bank Operations
    • People Leadership
      • Result Oriented
      • Adaptability
      • Cash Handling
      • Google Suite
      • Microsoft

Timeline

Branch Ambassador

Capital One
08.2017 - Current

Service Manager

Chiptole
12.2014 - 08.2017

High School Diploma -

Bladensburg High School

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Kevin Alvarado